Product Support Specialist

The successful candidate will be able to manage the product development process using an agile framework. Working closely with cross-functional teams, identifying user needs, and ensuring the product meets customer expectations. They will enjoy problem solving and be proactive in identifying the root cause of issues and developing solutions.

• Ownership of 3rd party applications.
• Define requirements and support the business by prioritizing the product backlog.
• Ensure the applications serve their intended purpose and deliver value to the business
• Ensure the applications meet the standards deemed acceptable by all stakeholders, customers, and partners
• Ensure appropriate security controls are in place to help mitigate and manage risks
• Understand the scalability of each application and provide recommendations
• Performs product demos.
• Understand application components and the underlying infrastructure to mitigate integration concerns
• Keep track of dependencies and avoid single points of failure
• Supports Product Owner responsibilities and initiatives.

• Magento/ Adobe Commerce certification or other large platform experience and/or certification would be given preference.
• Proven experience in digital product delivery using agile methodology.
• Experience working directly with web development teams and strong familiarity with web/eCommerce technology.
• Exceptional organization and time management skills with strong attention to detail. Ability to communicate status/problems to team members and non-technical managers effectively.
• The ability to shift between changing priorities, effectively balance autonomy and collaboration.
• Creative, highly organized, self-motivated person.

• College degree or equivalent experience required.