Full-Time Trainer Sales Associate

Job Description
HOTWORX Milwaukee, WI (Downtown) | Full-Time | 40 Hours/Week
HOTWORX is a 24/7 infrared fitness studio that combines heat, infrared energy, and exercise to deliver efficient, results-driven workouts. We're looking for an energetic, personable, and motivated Trainer Sales Associate (TSA) to join our team and help our members reach their fitness goals while growing our studio community. If you love fitness, enjoy connecting with people, and are motivated by sales and creating an exceptional customer experience, this could be a great fit for you!

The Trainer Sales Associate is responsible for providing exceptional customer service, driving new traffic into the studio, growing our membership base, and helping retain and motivate our current members. This is a highly interactive position where you will build relationships with members and prospects, conduct tours, sell memberships and retail, assist with marketing, and help create a welcoming studio environment.

Full-time: 40 hours per week.

Saturday: 9:00 AM–2:00 PM.

Member Experience & Customer Service

Answer questions and provide guidance on HOTWORX workouts, sauna usage, the HOTWORX App, Burn Off App, hydration, recovery, and retail products.
Help members understand and participate in HOTWORX challenges and studio promotions.
Resolve customer concerns with professionalism and a solutions-focused attitude.
Help create a studio culture centered around exceptional hospitality and customer service.

Membership Sales & Prospecting

Sell memberships and consistently work toward individual and studio sales goals.
Participate in outside promotions and local marketing opportunities to generate new leads and studio traffic.
Complete all required documentation, billing information, and signatures for membership sales.
Earn commissions and incentives based on performance.

Retail Sales

Learn HOTWORX retail products and confidently make recommendations based on member needs.
Educate members about available gear, hydration products, apparel, and other retail offerings.
Work toward retail sales goals and maintain an organized retail area.
Provide ideas and feedback to help increase local awareness, engagement, and traffic.
Help promote studio events, challenges, giveaways, and special offers.

Studio Operations

Keep equipment and common areas clean and organized.
Follow HOTWORX policies, procedures, uniform standards, and code of conduct.
Arrive prepared and on time for scheduled shifts, meetings, training, promotions, and events.

Training & Certification

All required training will be provided. Complete required HOTWORX University online training courses. Participate in team and corporate training, webinars, and educational sessions as assigned. Stay current on HOTWORX education, promotions, products, and programming. Stay engaged with HOTWORX weekly educational content and apply relevant information in the studio. Passionate about fitness, wellness, and helping others. Motivated by sales and achieving goals. Comfortable using technology, social media, and basic computer systems.

Willing to participate in community outreach and promotional events. Previous sales, fitness, hospitality, customer service, or retail experience is a plus, but not required. Consistently work toward and achieve sales goals. Help improve member retention and engagement. Contribute ideas that help grow the studio.

Why Join HOTWORX Milwaukee, WI (Downtown)?
~ Full-time, 40-hour-per-week position.
~ Starting rate of $20/hour + commission and bonuses.
~ Membership and retail sales commissions and performance incentive.
~ 30% off retail.
~ Comprehensive HOTWORX training and certification.
~ Be part of a team that helps people build healthier, more active lifestyles.