Director of Physician Practices - Pee Dee Surgical Group

Director of Physician Practices – Pee Dee Surgical Group

Florence, SC, United States (On-site)

Position Responsibilities:

• Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor.
• Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed.
• Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy.
• Maintains confidentiality in talking with patients, upholding policies, and setting an example.
• PTO Approval for Providers/Staff
• Assists with Customer complaints.
• Reviews financials with providers and AVP monthly.
• Reviews daily, monthly, quarterly insurance/billing reports
• Leads all Teams/Offices in Service Excellence, meeting Operational Budget Goals, and Daily Huddles.
• Handles the following Human Resources tasks:
  • Work closely with CA II with any HR issues with staff.
  • Hire staff.
  • Terminate staff with AVP.
  • PEP process (Steps 1,2 w/o AVP Steps 3,4,5 with AVP or Service Line Director)
• Oversee training for New Employees
• Supports Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and licensing.
• Create a Call Schedule with locum company and process payments.
• Creates Call Schedule for providers.
• Reviews, optimizes, and monitors all processes in office.
• Round on employees/waiting room as indicated by Service Excellence
• Report any defects/anomalies to AVP immediately.
• Monitor CLIA, Shred, Hazardous waste usage, equipment, license.
• Set appropriate goals and discuss with AVP.
• Notes of appreciation to be done weekly.
• Expectations are each Practice Administrator to be a leader in McLeod organization.
• Performs other duties as assigned.

Qualifications:

Required

• High school diploma or GED.
• Demonstrated healthcare practice management or administrative experience.
• Strong organizational, interpersonal, and customer-service skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Basic computer proficiency and ability to use common office and healthcare-related systems.
• Ability to understand and apply medical terminology.
• Strong attention to detail with effective spelling, numerical, and record-keeping skills.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Demonstrated ability to lead teams, prioritize competing responsibilities, and work effectively in a fast-paced healthcare environment.

Preferred

• Associate or bachelor’s degree in healthcare administration, business administration, nursing, or a related field.
• Previous experience managing physician practices, surgical practices, or ambulatory healthcare operations.
• Experience with physician financial reporting, revenue-cycle processes, staffing, performance management, and regulatory compliance.
• Experience working with physicians, advanced practice providers, and multidisciplinary healthcare teams.

Leadership Expectations

The Director of Physician Practices is expected to serve as a visible and engaged leader within the McLeod Health organization. The successful candidate will:

• Lead with integrity, accountability, and professionalism.
• Build strong relationships with physicians, staff, patients, and administrative leaders.
• Promote a culture of caring, quality, teamwork, and continuous improvement.
• Use data and operational metrics to drive informed decisions.
• Hold teams accountable while supporting employee growth and development.
• Consistently model McLeod Health’s mission, vision, and values.
• Maintain a patient-first approach in all operational and leadership decisions.

Join McLeod Health

At McLeod Health, leadership means more than managing operations, it means creating an environment where patients receive exceptional care, physicians can thrive, and team members have the support and resources to do their best work.

If you are an experienced healthcare leader who is passionate about physician practice operations, service excellence, team development, and delivering outstanding patient care, we invite you to consider joining McLeod Health’s Pee Dee Surgical Group.