Quality Coordinator

Job type: Full Time

Shift: Days

Hours:

The Quality Coordinator supports the hospital's quality improvement and patient safety initiatives through coordination, monitoring, and facilitation of activities designed to improve the quality of care, patient experience, regulatory compliance, and organizational performance.

This position works directly with the Manager of Quality Improvement and collaborates with hospital leaders, physicians, nursing staff, and interdisciplinary departments to support quality-related programs, projects, and initiatives.

• Assists with quality improvement and performance improvement projects throughout the organization.
• Supports initiatives intended to improve clinical outcomes, patient safety, patient experience, and regulatory compliance.
• Reviews clinical records, reports, and related information to identify opportunities for improvement.
• Assists with data collection, tracking, analysis, and reporting activities.
• Supports the investigation, follow-up, and resolution of patient concerns, complaints, and grievances while helping ensure timely responses and documentation.
• Coordinates and assists with quality-related meetings, committees, and workgroups, including preparation of meeting materials and minutes as needed.
• Assists with regulatory, accreditation, and quality monitoring activities.
• Serves as a resource to hospital staff regarding quality initiatives and departmental processes.
• Assists with Environment of Care rounds, audits, observations, and monitoring activities.
• Maintains confidentiality of patient, physician, employee, and organizational information.
• Provides operational and administrative support to the Quality Department as needed.
• Performs other duties and responsibilities as assigned in support of departmental and organizational goals.

Required:

• Current clinical licensure in the State of California (RN or other applicable clinical license).
• Minimum of three years of clinical experience in an acute care hospital or healthcare setting.
• Strong organizational, communication, and interpersonal skills.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Proficiency with Microsoft Office applications and related software.

Preferred:

• Experience in healthcare quality, patient safety, accreditation, regulatory compliance, or performance improvement.
• Bachelor's degree in a healthcare-related field.
• Experience with data collection, reporting, and quality measure monitoring.