Field Support Engineer

Field Support Engineer

Ketchikan, AK (Onsite)

7 to 12 years of exp

Key Responsibilities

• Create, test, maintain, update, and support standard Windows desktop and laptop images.
• Review and develop standardized endpoint images aligned with enterprise standards and approved configurations.
• Deploy operating system images to desktops and laptops using approved enterprise image deployment processes.
• Validate image functionality, application compatibility, security controls, and operating system configurations prior to deployment.
• Support device provisioning, configuration, software installation, and operating system deployment activities.
• Create and maintain image documentation, build procedures, testing results, and release records.
• Support hardware refresh, replacement, migration, deployment, and re-imaging activities.
• Coordinate with application owners and support teams to ensure software packages are compatible with standard desktop images.
• Test and certify image updates, patches, drivers, and software releases before production deployment.
• Maintain image versions and support release management activities for desktop image updates.
• Ensure all image configurations comply with customer security, operational, and configuration management standards.

Required Skills

• Strong experience in Windows desktop and laptop imaging.
• Experience creating, maintaining, testing, and deploying enterprise desktop images.
• Experience with OS deployment, image refresh, and device provisioning activities.
• Knowledge of desktop application packaging and software deployment concepts.
• Experience supporting enterprise endpoint standards, configurations, and lifecycle management.
• Strong troubleshooting, documentation, and communication skills.