Call Center Representative

Contact Centre Advisor

East Didsbury, Manchester £26,227.50 basic salary + monthly bonus (£150-£300 average, with top performers earning around £5,000 annually) 31 days holiday, rising to 34 days with service

Helping people pursue justice through great conversations

Blume, part of Fletchers Group, is one of the UK's leading legal services businesses. We support people in pursuing legal claims that can genuinely change their lives.

We're looking for motivated, customer-focused individuals to join our growing Contact Centre team. If you enjoy speaking with people, building trust, and working towards goals in a supportive environment, we'd love to hear from you.

The Role: Key Responsibilities

• Contact warm leads through outbound calls and manage inbound enquiries
• Listen carefully to clients' circumstances and ask effective questions to understand their needs
• Explain legal services and processes clearly and confidently
• Build trust and rapport through professional, supportive conversations
• Convert enquiries into claims through genuine customer-focused engagement
• Work towards individual and team performance targets
• Participate in coaching, training and ongoing development activities

As a Contact Centre Advisor, you'll be the first point of contact for individuals looking for support with potential legal claims. The majority of your role will involve speaking to warm leads who have already expressed an interest in our services. You'll also manage inbound enquiries, helping clients understand their options and guiding them through the next steps of their journey.

This is a consultative sales role where empathy, listening skills and the ability to build rapport are just as important as achieving results.

Working Pattern

• Rotating two-shift pattern (early and late shifts alternating weekly)
• Weekend working on a rota basis

About You! We're looking for people who...

• Enjoy talking to and helping others
• Are naturally curious and ask insightful questions
• Have resilience and a positive attitude
• Are motivated by goals and performance targets
• Can communicate complex information in a simple and understandable way
• Thrive in a supportive, fast-paced environment
• Are open to feedback, coaching and continuous development

Experience

We welcome applicants from a variety of backgrounds. Whether you've worked in customer service, retail, hospitality, sales, contact centres, healthcare, education, or another people-focused environment, we'd like to hear from you. Equally, if you bring valuable life experience and strong communication skills, we encourage you to apply.

What You'll Receive.. Reward & Recognition

• £26,227.50 annual salary
• Transparent monthly bonus scheme
• Recognition awards and performance incentives

Health & Wellbeing

• Private GP access
• Counselling and wellbeing support
• Health & wellbeing programme

Time Off

• 31 days annual leave, increasing to 34 days with service

Learning & Development

• Comprehensive training Academy from day one
• Structured onboarding programme
• Dedicated on-floor coaching
• Supportive Team Leaders and ongoing career development opportunities

Additional Benefits

• Company pension scheme
• Perkbox membership with 1000 of Retail discounts
• Casual dress every day!
• Company social events, at least 4 a year
• Free tea, coffee, fruit and snacks
• On-site coffee shop and food shack
• Prayer room facilities

Our Workplace

• Modern, dog-friendly office in East Didsbury
• Excellent public transport links
• Free on-site parking

Diversity & Inclusion

At Blume and Fletchers Group, we believe diverse teams create better outcomes for our clients and colleagues. We welcome applications from people of all ages, backgrounds, experiences and life stages.

If you're excited about this opportunity but don't feel you meet every requirement, we encourage you to apply anyway. We'd love to hear your story.

Apply today and help people take the first step towards securing the support and justice they deserve.