Sales BDC (Business Development Center) Agent

Job Description
Job Description
Job Title:
Sales BDC (Business Development Center) Agent
Department:
Sales
Employment Status:
Full-time (Exempt)
Reports To:
BDC Operations Director and Chief Operating Officer (COO)
Job Summary:
As a Sales BDC Agent at Bomnin Automotive, you will play a critical role in connecting with potential customers and facilitating the sales process. You will be responsible for responding to inquiries, setting appointments, and ensuring a positive customer experience. Your effective communication and customer service skills will help drive sales and contribute to the success of our dealership.

Key Responsibilities

Inquiry Handling:
Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed.

Appointment Setting

Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives.

Lead Management

Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest.

Customer Engagement

Establish rapport with potential customers, understand their needs, and guide them through the sales process.

Data Entry

Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system.

Communication

Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience.

Customer Satisfaction

Strive to exceed customer expectations and provide a positive impression of the dealership.

Sales Support

Provide support to the sales team by assisting in customer appointment scheduling and other related tasks.