Member Services Educator I

Are you passionate about educating and empowering members to make informed financial decisions? PSRS/PEERS is seeking a Member Services Educator to join our Member Services- Member Education team.

This role is more than answering questions— it’s about delivering impactful education and guidance to Missouri’s educators and education employees as they plan for their future. As a Member Services Educator, you will lead seminars, webinars, and one-on-one counseling sessions, providing clarity and confidence to members navigating complex benefit options.

If you enjoy public speaking, problem solving, and delivering exceptional service, this position offers a dynamic blend of travel, education, and member interaction.

Salary: $57,955 - $65,200

Pay within advertised range is commensurate with education and experience.

Job Type: Full-time with benefits.

Location: Jefferson City, Missouri. Limited telecommuting options available after training.

About PSRS/PEERS

PSRS/PEERS is the largest defined benefit pension plan in the state of Missouri, proudly serving over 320,000 members. In partnership with Missouri’s public-school districts, we are committed to providing secure and reliable retirement benefits to the state’s dedicated educators and education employees.

Our Member Services team operates from our newly remodeled and expanded headquarters at 3210 West Truman Boulevard in Jefferson City, Missouri. Designed with both innovation and comfort in mind, our facility features state-of-the-art technology, advanced security, ergonomic workspaces, and collaborative areas that foster teamwork and productivity.

We offer a flexible, employee-friendly work environment with ample on-site parking and scheduling flexibility within our standard office hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.

Your Role at a Glance

In this role, you will be a trusted guide for Missouri’s educators and education employees as they plan for one of life’s most important milestones— retirement. You will lead educational initiatives that empower members to make confident, informed decisions about their financial future. Through dynamic seminars, interactive webinars, and personalized Quick Counseling sessions, you will translate complex benefit information into clear, actionable guidance.

By analyzing member records and preparing precise benefit estimates, you will help individuals understand how their choices today shape their tomorrow. You will also play a key role in shaping the member experience by developing impactful educational materials and programs. When traveling for seminars, you will serve as lead representative, ensuring seamless logistics and delivering presentations that inspire confidence and clarity. Behind the scenes, you will maintain and test presentation equipment, keep resources current, and support the Information Center during peak demand.

Your expertise will extend to system testing for annual statements, tax forms, and pension administration enhancements— critical work that safeguards accuracy and efficiency for thousands of members. Every task you perform contributes to a larger mission— helping public servants retire with dignity and peace of mind. Your work goes beyond answering questions. You will provide tailored counseling across multiple channels, including in-office visits, phone consultations, live chat, and virtual meetings.

Job Requirements

The ideal candidate will hold a bachelor’s degree in a business-related field and have at least two years of office experience. Relevant experience may be considered in lieu of a degree, and pension experience is preferred. Candidates should demonstrate strong public speaking and presentation skills as this role involves delivering seminars and webinars to audiences of varying sizes across Missouri.

You must be comfortable performing complex analyses and mathematical calculations with a high degree of accuracy, as benefit estimates and purchase calculations are critical to member decision-making. Excellent written and verbal communication skills are essential for explaining intricate pension concepts in a clear and approachable manner.

Proficiency in Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint is required, along with the ability to learn and navigate specialized pension administration systems. Strong organizational skills and the ability to manage multiple priorities under tight deadlines are key to success in this role.

A valid Missouri driver's license is required for extensive in-state travel, which may include overnight stays for seminars and member education events. Candidates should be prepared for 40-60% travel and comfortable coordinating logistics for events.

Attention to detail, confidentiality, and a commitment to providing exceptional customer service are essential. You should also possess the ability to work independently while collaborating effectively with team members. Knowledge of PSRS/PEERS statutes, regulations, and policies will be developed through comprehensive training, but a willingness to learn and adapt quickly is critical.

Together Toward Success

Joining PSRS/PEERS as a Member Services Educator means stepping into a role where your work truly matters and where your growth is priority. From day one, you will gain hands-on experience in member education, learning how to interpret statutes, regulations, and policies that govern pension systems. You will develop strong communication skills through one-on-one communication counseling sessions, phone consultations, and presentations at seminars and webinars.

Over time, you will become proficient using specialized pension software and advanced tools for calculations and data entry. You will also learn to troubleshoot issues, resolve discrepancies, and provide clear, accurate guidance to members. This role offers opportunities to expand your technical knowledge by participating in system testing for annual statements, tax forms, and enhancements to our pension administration system.

Professional development is woven into this position. You will attend in-house training sessions, annual state conferences, and a national conference every three years to stay current on industry best practices. Additionally, you will gain experience in virtual education platforms, podcast production, and innovative outreach methods, ensuring you are equipped to meet members’ needs in a rapidly evolving environment.

This position is ideal for someone who values continuous learning, enjoys public speaking, and thrives in a role that combines technical precision with meaningful member interaction. Your contributions will directly impact the financial security of Missouri’s educators and public employees, making this a career with purpose and long-term growth potential.

Why You’ll Love Working at PSRS/PEERS

At PSRS/PEERS, we believe in supporting our employees as much as they support our mission. We offer a flexible, employee-friendly work environment with opportunities to telecommute and maintain a healthy work-life balance. Our comprehensive benefits package includes a robust Health Savings Account (HSA), dental and vision coverage, and membership in a defined benefit pension plan that provides lifelong retirement benefits after just five years of vesting.

Time off is generous— employees start with three weeks of paid vacation and three weeks of sick leave annually, in addition to 12 paid holidays each year. We also invest in your growth, offering tuition assistance, ongoing training, and professional development opportunities. High-performing team members may be invited to participate in our leadership development program.

Beyond professional development, we foster a sense of community and connection through on-site and off-site events, volunteer initiatives, and employee-driven charitable efforts organized by our Employee Fund— creating countless ways to get involved and stay engaged.