Production / Technical Support III

job summary:

- The CWO APS EIM team is responsible for handling technical events and real-time technical (application/infrastructure) triage to enable restoration of issues impacting critical business services to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Candidate will lead triage calls, ask probing questions, keep the necessary focus on restoration of services while delivering clear, concise, and timely incident communications to our CTO/CIO groups. Duties include ensuring all necessary teams are engaged and focused on their tasks. Must be flexible, has foresight to see the need to change priorities, escalate accordingly and able to understand and communicate across diverse technical platforms. This role also specializes in proactive monitoring and leveraging various monitoring tools and dashboards to analyze, validate and react to application and infrastructure alerts. Flexible enough to work for extended hours and/or weekends and holidays as needed to handle high priority issues, production recoveries and provide support to monthly Integrated and Infrastructure releases

location: Chandler, Arizona
job type: Contract
salary: $31.82 - 41.82 per hour
work hours:
education: Bachelors
responsibilities:

The CWO APS EIM team is responsible for handling technical events and real-time technical (application/infrastructure) triage to enable restoration of issues impacting critical business services to customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Candidate will lead triage calls, ask probing questions, keep the necessary focus on restoration of services while delivering clear, concise, and timely incident communications to our CTO/CIO groups. Duties include ensuring all necessary teams are engaged and focused on their tasks. Must be flexible, has foresight to see the need to change priorities, escalate accordingly and able to understand and communicate across diverse technical platforms. This role also specializes in proactive monitoring and leveraging various monitoring tools and dashboards to analyze, validate and react to application and infrastructure alerts. Flexible enough to work for extended hours and/or weekends and holidays as needed to handle high priority issues, production recoveries and provide support to monthly Integrated and Infrastructure releases

qualifications:

- Customer centric mindset.

- Hands on experience with monitoring tools, dashboards, proactive health routines and Eyes on Glass model.

- Experience in application, infrastructure, and networking support.

skills:

.net,AIOps,DynaTrace,IT operations,Linux,Microsoft Suite,Windows,monitoring tools,networking support,Oracle,proactive monitoring,ServiceNow,Splunk,Netcool,Flexible,attention to detail,business acumen,communications,communicate,excellent written and verbal communications,Ability to communicate effectively,Excellent communication skills,written communications,work effectively,leadership,Excellent leadership,work well under pressure,problem resolution,Excellent analytical and problem-solving skills,proactively,Able to work independently,proactive,Customer centric mindset,Strategic thinker,Architecture,automation,business communications,business processes,dashboards,Event Management,facilitation skills,Incident Commander,Incident Command System,incident triage,Incident Management,ITIL,infrastructure,Operational Readiness,production support environment,risks,risk,triage,weighing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.