Technical Support Intern (Summer 2027)

About the Role

Looking for a paid Summer 2027 internship where you can put your technical skills to work solving real customer problems? Cargas Energy is hiring four Technical Support Interns to join our Support team.

You'll start by working within Customer Support to learn our software and how we support our customers. As you build your knowledge, you'll take on increasingly independent troubleshooting and work with technical issues involving SQL procedures, JavaScript, and .NET. You'll collaborate with customers and teammates to investigate problems, identify solutions, and help ensure timely, effective resolutions.

Key Responsibilities

• Troubleshoot technical inquiries for Cargas Energy customers, including debugging SQL procedures, JavaScript, and .NET code.

• Collaborate with customers and internal stakeholders to resolve technical issues.

• Work within Customer Support as part of your training to become familiar with our software.

• Apply software development principles and front-end web technology knowledge to diagnose and solve problems.

• Help maintain a high level of customer satisfaction through timely and effective resolution of support inquiries.

• Responsibly use company-approved AI tools to support troubleshooting, research, documentation, and problem-solving while following established security, privacy, data-handling, and AI governance standards.

• Prioritize and manage multiple tasks in a fast-paced environment.

Required Qualifications

• At the start of the Summer 2027 internship, you must be enrolled as a junior or senior in a bachelor's degree program in Computer Science, Computer Engineering, Information Technology, or a related field.

• Coursework, projects, part-time work, or other experience working with customers or internal stakeholders.

• Effective communication skills in English.

• Strong critical thinking and problem-solving skills.

• Basic understanding of software development principles, including object-oriented programming such as Java, C#, or similar languages and relational databases (SQL).

Additional Experience We Value

• Experience in customer support or at a software company.

• Prior internship or project experience in technical support or software development.

• Hands-on experience writing and debugging SQL, including stored procedures and queries.

• Familiarity with ticketing and customer support tools, REST APIs, or API testing tools.

• Exposure to Windows Server, IIS, or cloud platforms such as Azure.

Internship Details

• Location: Lancaster, PA.

• Duration: Summer 2027, with the potential for continued part-time employment during the Fall 2027 semester based on business needs, performance, student availability, and continued eligibility.

• Summer Schedule: Full-time, on-site internship in our Lancaster office.

• Fall Schedule: If continued employment is offered after the summer, the schedule and work arrangement will be determined based on business needs and the student's academic schedule and availability.

• Compensation: Paid internship.

• Openings: 4 intern positions.

Who We Are

Cargas is an employee-owned software and consulting company where people do meaningful work and share in the success they help create. There's no one-size-fits-all career path here-you'll have the tools, support, and flexibility to explore opportunities, build your skills, and grow in ways that are meaningful to you-while contributing to the success of the company. Built on trust and transparency, we practice open-book management, giving employees visibility into company performance so they're informed, accountable, and connected to our collective goals.

Headquartered in Lancaster, Pennsylvania, we're committed to sustainable growth for both our business and our people.

Culture, Values, & Work

Our core values-employee ownership, teamwork, and customer care-guide how we work and support one another. We collaborate across teams, welcome diverse ideas, and foster an environment where people feel empowered to contribute. Work arrangements vary by role and team and are designed to balance exceptional customer care with flexibility for personal needs. Our employee tenure exceeds industry benchmarks, and we've been recognized as a Best Place to Work in Pennsylvania for two decades.

Equal Opportunity Statement

Cargas Systems is an Equal Opportunity Employer. We encourage all applicants who are excited about our company to apply, even if you don't meet every qualification; you may be a great fit for this role or another opportunity at Cargas!