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Desktop Engineer

Dew Softech IncNewark, NJ🇺🇸United States

Why this role stands out

Advance your technical career with Dew Softech Inc, where you will gain valuable hands-on experience in a fast-paced, 24/7 engineering environment. This role is perfect for a proactive troubleshooter who thrives on solving complex hardware and software challenges while delivering high-quality support to a diverse user base. Apply today to sharpen your engineering skills and contribute to a dynamic, collaborative team.

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationNewark, NJ, United States

Job description

Desktop Engineer

Location: NEWARK, NJ (On site)

Position Type: Contract

In Person Interview

Short Description:

  • We are looking for a qualified Desktop Engineer for the 2ndd $ 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

Complete Description:

  • This is a fully onsite role (5 days, Tuesday to Saturday 4pm-12am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
  • We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.
  • Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.
  • Install hardware and software on workstations.
  • Set up and maintain network and telecommunications systems.
  • Troubleshoot LAN, server, wi-fi and connectivity issues.
  • Utilize ticketing system, when necessary.
  • Manage Windows Active Directory and Exchange.
  • Re-image computers, perform data migrations and restorations.
  • Work closely with other IT employees on system maintenance and configuration projects.
  • Work closely with other SLA employees on interdepartmental projects.
  • Maintain accurate asset management records.
  • Work with vendors and manufacturers on repair and maintenance of IT equipment.
  • College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Experience troubleshooting network issues in large office setups.
  • Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.

Required Skills:

  • Install hardware and software on workstations. Required 5 Years
  • Set up and maintain network and telecommunications systems. Required 5 Years
  • Manage Windows Active Directory and Exchange. Required 5 Years

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