IT Support Specialist

RESPONSIBILITIES

Kforce has a client seeking an IT Support Specialist for an onsite opportunity in Century City, CA. This role will provide hands-on technical support to attorneys and staff across PCs, phones, mobile devices, audiovisual equipment, IT peripherals, and office infrastructure. The ideal candidate will have strong troubleshooting skills, a customer-service mindset, and experience supporting users in a professional corporate environment.

Responsibilities

• Provide onsite technical support for PCs, phones, IT peripherals, AV equipment, and office IT infrastructure
• Troubleshoot and resolve technical issues involving Microsoft Windows 10, Microsoft Office, Outlook, Word, and related technologies
• Document incidents, troubleshooting activities, and resolutions thoroughly within ServiceNow
• Support incidents escalated from IT Technicians and the Service Desk
• Provide technical support during meetings, conferences, and events, both onsite and offsite as needed
• Support Zoom and Microsoft Teams conferencing environments
• Troubleshoot Cisco VoIP phones and voicemail systems
• Configure and support printers and multifunction devices
• Assist with network troubleshooting and server/network room activities, including patching network equipment, racking servers, and evaluating power and cooling issues
• Support planned and unplanned power, HVAC, network, and other office outages
• Collaborate with internal IT teams on projects and technology initiatives
• Support office administration priorities and special projects as assigned
• Travel to additional office locations as needed

REQUIREMENTS:

• Bachelor's degree
• IT certifications such as ITIL Foundation or CompTIA A+, or demonstrated equivalent experience
• 3+ years of experience working in a corporate environment
• 3+ years of technical support experience
• Experience supporting Microsoft Windows 10 and Microsoft Office Suite, particularly Outlook and Word
• Experience supporting and troubleshooting Cisco VoIP phones and voicemail systems
• Experience supporting Zoom and Microsoft Teams
• Experience supporting Apple and Android mobile devices and operating systems
• Experience configuring and troubleshooting printers and multifunction devices
• Experience using ServiceNow to document and manage IT incidents
• Working knowledge of network troubleshooting
• Experience working within server/network rooms, including network patching, server racking, and evaluating power and cooling issues
• Experience supporting and troubleshooting audiovisual equipment
• Strong analytical and problem-solving skills
• Customer-focused approach with strong follow-through
• Strong written and verbal communication skills
• Ability to effectively contribute to technical and project documentation
• Ability to work both independently and collaboratively with minimal supervision
• Ability to contribute to specialty support teams and major IT projects
• Ability to travel for business and independently support additional office locations
• Ability to lift and move equipment weighing up to 50 lbs.
• Ability to work onsite

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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