Data Analyst

Job#: 3058948
Job Description:
Data Analyst
Role: Data Analyst
Location: Parsippany, NJ
Pay Rate: $66.50 an hour
Duration: 6 month contract
Overview
We are seeking a Data Analyst to support customer analytics, KPI development, dashboard creation, and business performance reporting initiatives.
This role will work closely with Data Engineering teams and business subject matter experts to transform enterprise customer interaction data into actionable insights. The ideal candidate is an experienced analyst who can explore new datasets, define meaningful metrics, and develop Databricks dashboards and scorecards that support strategic decision-making.
Key Responsibilities
Build and maintain dashboards, scorecards, and KPI reporting solutions in Databricks.

• Define business metrics and reporting requirements with stakeholders.
• Perform ad hoc analysis and investigative data exploration.
• Analyze customer behavior, customer intent, satisfaction, and operational performance trends.
• Measure the effectiveness of digital and AI-enabled customer engagement initiatives.
• Validate data accuracy and investigate anomalies.
• Present findings through clear visualizations and business-focused recommendations.

Required Skills
5+ years of Data Analytics or Business Intelligence experience.

• Advanced SQL skills.
• Experience with Databricks and Databricks Dashboards.
• Strong dashboard, KPI, and scorecard development experience.
• Experience translating business requirements into analytics solutions.
• Strong communication and data storytelling skills.
• Experience working with large, complex datasets.

Preferred Skills
Python for data analysis and exploration.

• Customer experience, contact center, or customer engagement analytics.
• Experience measuring chatbot, virtual assistant, or AI-enabled customer service performance.
• Power BI experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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