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Techincal Support Specialist with Security Clearance

Information Protection Solutions LLCGreat Lakes, IL🇺🇸United StatesPosted Jul 10, 2026

Why This Role Stands Out

This hybrid Technical Support Specialist role offers a fantastic opportunity to grow your IT support expertise within a reputable firm, ensuring critical Navy systems run smoothly. You'll thrive here if you possess strong troubleshooting skills, a passion for cybersecurity, and at least two years of experience, with the added benefit of a flexible work arrangement. Apply today to contribute to vital national security initiatives!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Great Lakes, IL, United States
Posted
2 months ago
Account ManagementHelp DeskPKITechnical SupportTicketing Systems

Job Description

OVERVIEW
The Technical Support Specialist provides Tier I–III help desk and IT support services to ensure reliable operation of Navy IT systems and end-user environments.

KEY RESPONSIBILITIES
Provide help desk and technical support for hardware, software, and network issues
Troubleshoot and resolve incidents using ticketing systems
Support system performance monitoring and availability
Assist with account management, access control, and PKI
Provide technical training and user support
Maintain SOPs and technical documentation
Support incident tracking, analysis, and reporting
REQUIRED QUALIFICATIONS
Minimum two (2) years of IT or Help Desk support experience
Knowledge of networking concepts and operating systems
Experience with ticketing systems and incident documentation
Familiarity with cybersecurity principles and data protection standards
Strong customer service and communication skills
Active Secret clearance
Security+ or equivalent certification

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