Head of Care Delivery

About the Role

Lead care delivery and the team that supports coaches at a growing digital health services business. You will improve client outcomes, coach experience, and retention by building effective systems for high-quality, evidence-informed care.

What You'll Do

• Use client feedback, coach insights, and cohort analysis to improve retention, satisfaction, and health outcomes.

• Work with clinical leaders to translate care protocols into coach training, workflows, and quality reviews.

• Lead and develop managers and the Coach Success team, setting clear priorities and supporting coach performance.

• Design compensation, client allocation, career progression, and recognition systems that align coach success with client results.

• Strengthen coach hiring, evaluation, feedback, and ongoing performance management.

• Partner with Product and Engineering to improve care delivery, support implementation and adoption, and evaluate results.

• Apply data, AI, and automation to improve training, quality review, and support while preserving strong client relationships.

What We're Looking For

• Seven to 20 years of experience in strategy, operations, workforce leadership, or general management, including startup operating experience.

• Direct ownership of the supply side of a marketplace or service workforce, such as a provider, vendor, contractor, or coach network.

• A record of improving retention, service quality, customer experience, or health outcomes in a growing services business.

• Experience building or improving hiring, incentives, performance management, training, or workforce operations.

• Strong people leadership, including developing managers and building trust with frontline teams.

• Analytical experience with data and financial modeling, cohort and experiment analysis, and compensation models for a two-sided marketplace.

• Comfort with SQL, Excel or Google Sheets, data modeling, and AI/ML tools, with experience applying AI to workflows.

• Digital health, virtual care, fitness, nutrition, wellness, or behavior-change experience is relevant.

Compensation & Benefits

Base salary: $200,000 to $240,000 annually. Visa sponsorship is available.

Location

On-site in New York, New York, United States.