Madhappy South Coast Plaza Full Time Stock Supervisor

SOUTH COAST PLAZA FULL-TIME STOCK SUPERVISOR

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York, Aspen, South Coast Plaza, and East Hampton – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

About the job

We are looking to hire a full-time, Stock Supervisor role for Madhappy in South Coast Plaza in Costa Mesa.

The Stock Supervisor is responsible for managing all back-of-house operations, ensuring efficient inventory flow to support sales and customer experience on the sales floor.  You’ll work closely with the Store Manager to maintain stock accuracy, uphold operational excellence, and ensure the store runs smoothly behind the scenes. 

Operational Excellence

• Owns the receiving and processing of all product shipments from unboxing to getting pieces prepped for the sales floor.

• Maintains a clean, organized, and systemized stockroom that allows for fast product access and inventory clarity.

• Executes operational tasks as directed by store leadership and HQ, ensuring inventory movement is aligned with brand expectations and store priorities.

• Partners with the store team to support floor set prep, organizing merchandise to ensure timely and efficient product launches and layout refreshes.

• Leads daily restock efforts from stockroom to stockroom, ensuring all sizes and styles are represented and replenished throughout the day.

• Completes transfers, damages, and RTVs accurately and in a timely manner, minimizing loss and maximizing accountability.

• Executes internal audits of the stockroom to maintain folding standards, size runs, and organizational flow aligned with Madhappy’s visual and operational standards.

• Keep the stockroom floor-ready 24/7, product should always be in a place where it’s either ready to sell or ready to go.

• Prepares for physical inventory counts through diligent cycle counts, prep checklists, and zeroing in on any shrink-related red flags.

• Partners with leadership to minimize shrink and maintain best-in-class inventory control.

Team Leadership & Development

• Train team members on inventory handling and stockroom standards.

• Provide ongoing feedback and coaching to the sales team to build a strong, efficient back-of-house.

• Support HQ lead store events and product launches with organized inventory flow.

Safety & Compliance

• Conduct regular walk-throughs to ensure all areas meet safety and operational standards.

• Ensure compliance with OSHA guidelines and company safety protocols.

• Address and report any hazards or maintenance issues promptly.

• Maintain clear emergency exits, safe storage practices, and proper equipment handling procedures. 

Qualifications:

• 2+ years operations experience in a retail setting.

• Strong organizational skills and attention to detail.

• Experience with inventory management systems and shipment processing.

• Ability to lift and move boxes up to 40 lbs and work on your feet for extended periods.

• Basic facility maintenance skills and comfortable in coordinating with repair vendors.

• Knowledge of workplace safety guidelines and compliance procedures.

• Effective communication and leadership skills.

• Passion for Madhappy’s mission and operational excellence.
  

Benefits

• Up to 96 hours of PTO annually

• Health, dental, and vision insurance

• Retirement plans available

• Monthly fitness and mental health stipends

• Clothing allowance and welcome gift :)

• Employee discount and early access to products

• Monthly performance bonus