Mid-Level IT Service Delivery Manager

Leidos seeks a mid-level IT Service Delivery Consultant to support mission-critical initiatives for government and commercial clients. In this role, you will coordinate end-to-end IT service delivery, ensure SLA and security compliance, and drive ITIL-based processes across incident, problem, and change management. You will partner with cross-functional teams on digital modernization, cloud, and cyber projects, translating stakeholder needs into actionable solutions. Leidos offers a mission-driven, collaborative culture with flexible work options, strong ethics, and opportunities for learning and advancement on high-impact programs.

Responsibilities

• Serve as a mid-level IT service delivery consultant supporting government and commercial clients across complex, mission-critical environments
• Coordinate delivery of IT services, ensuring SLAs, security, and compliance requirements are met
• Collaborate with cross-functional technical teams to analyze issues, streamline processes, and improve service quality
• Implement and optimize ITIL-based service management practices, including incident, problem, and change management
• Engage with stakeholders to gather requirements, translate needs into actionable solutions, and report on service performance
• Support digital modernization, cloud, and cyber initiatives in alignment with client and Leidos mission objectives
• Contribute to continuous improvement, documenting standards, runbooks, and best practices
• Provide status updates, metrics, and recommendations to leadership and customer representatives

Required Skills

• IT service management
• ITIL framework
• Incident and problem management
• Change and release management
• Service Level Agreement (SLA) management
• Requirements gathering and stakeholder management
• Cloud platforms (e.g., AWS, Azure, or similar)
• Cybersecurity fundamentals and compliance
• Process improvement and documentation
• Reporting, metrics, and dashboards