Service Desk Analyst

Infojini IncPontiac, MI🇺🇸United StatesPosted Sep 1, 2017

Why This Role Stands Out

This Service Desk Analyst role at Infojini Inc offers a fantastic opportunity to deepen your application support expertise and become a key liaison between IT and business users, fostering significant career growth within a reputable company. If you're a problem-solver with excellent communication skills and a knack for analytical thinking, you'll thrive in this dynamic environment supporting critical software applications. Apply today to take the next step in your technology career!

Quick Overview

Seniority

Mid Senior

Employment type

Contract

Work mode

On Site

Location

Pontiac, MI, United States

Posted

9 years ago

Job Description

Below are some of the required skills that they are looking for.
· Resource will not work on service desk but be assigned to a particular customer team for application support with the below job description.
· Assists County users in researching and troubleshooting reported incidents relating to particular software applications while maintaining records of these incidents for further analysis to determine short and long term solutions.
· Participates in the implementation, maintenance and modifications of these software applications with programmers and/or vendors. Informs affected department users of modifications in procedures, reports, system capabilities and other related changes.
· Becomes the liaison between customer departments and IT staff as well as assists in the identification of department hardware and/or software needs.
· Initiates Information Technology determined process re-engineering methods in operating departments.
· Utilizes current county-wide and/or department specific software to complete assignments. Must have good organization and analytical skills and be an excellent communicator both written and verbally.

All your information will be kept confidential according to EEO guidelines.