Residential Connectivity Sales Specialist

Spectrum is seeking a Residential Connectivity Sales Specialist to promote internet, TV, mobile, and voice solutions to residential customers. In this role, you will prospect and qualify leads, conduct in-home or virtual consultations, and tailor connectivity packages to customer needs. You'll explain product features, demonstrate equipment, and close sales while meeting or exceeding targets. You will also manage your pipeline in CRM tools, follow up on leads, and ensure a positive experience from first contact through installation, partnering with service teams to resolve issues and support long-term customer satisfaction.

Responsibilities

• Prospect, qualify, and follow up on residential sales leads
• Conduct in-home or virtual consultations to assess customer connectivity needs
• Present and explain Spectrum internet, TV, mobile, and voice solutions
• Demonstrate equipment and clearly communicate pricing and promotions
• Close sales and consistently meet or exceed performance targets
• Manage customer information and pipeline in CRM tools
• Coordinate with service and installation teams for smooth activation
• Provide post-sale support and resolve basic service questions
• Stay current on product updates, competitors, and market trends
• Represent Spectrum's brand and customer-focused culture in the community

Required Skills

• B2
• C sales
• Prospecting & lead generation
• Customer relationship management
• Telecommunications products knowledge
• CRM software proficiency
• Consultative selling
• Product demonstration
• Sales pipeline management
• Territory management
• Basic networking & Wi
• Fi concepts