ServiceNow AI Architect

Role: ServiceNow AI Architect

Remote

2 Year Contract

Only on W2

Ideal candidate has configured and implemented ServiceNow Now Assist into a large enterprise wide org.

Top Skills - Must Haves

• Servicenow
• Architecture
• Enterprise architecture
• Solution architecture
• AI
• Roadmap
• ITSM
• Design
• Development
• Implementation
• Service design

Top Skills' Details

ServiceNow Architect
ServiceNow AI Now Assist
ITSM
AI Roadmaps

Secondary Skills - Nice to Haves

• stakeholder management

KEY RESPONSIBILITIES:
Develop and own the enterprise ServiceNow AI vision and roadmap.
Partner with executive leadership and ServiceNow stakeholders to identify AI-driven transformation opportunities.
Drive strategic planning for current and future ServiceNow AI capabilities.
Establish a multi-year roadmap for adoption of.
Now Assist (THIS WILL BE THE MAIN FOCUS TO START with ITSM)
AI Agents
Predictive Intelligence
Virtual Agent
Workflow Intelligence
Document Intelligence
Generative AI capabilities
Emerging ServiceNow AI products and releases
Evaluate new ServiceNow AI offerings and make recommendations regarding business value, implementation approach, and investment priorities.

Additional Skills & Qualifications

ServiceNow CTA
Experience integrating ServiceNow with: Azure OpenAI, Microsoft Copilot, OpenAI APIs
10+ years of ServiceNow Service Management, Enterprise Architecture, or Digital Transformation experience.
7+ years of hands-on ServiceNow architecture experience.
2+ years leading AI, automation, machine learning, or generative AI initiatives.
Proven track record delivering enterprise ServiceNow transformations.
Experience creating technology roadmaps and presenting to executive leadership teams.