Senior Product Owner

Job Title: Senior Product Owner - IT Operations & Knowledge Management Position Overview Drive product discovery and execution across IT Operations and Knowledge Management, translating complex business requirements into impactful product solutions. This role combines customer-centric product strategy, Agile delivery, operational efficiency, and AI literacy to improve workflows, optimize team capacity, and deliver continuous business value. The successful candidate will connect business needs with technical execution, leveraging customer research, operational metrics, and cross-functional collaboration to guide product priorities and enhancements.

What You'll Do Lead product discovery by understanding customer needs, market dynamics, and competitive landscapes to identify high-impact product solutions. Collaborate across suites, departments, and diverse business domains to support product execution. Identify opportunities to eliminate workflow waste, improve operational efficiency, and increase team capacity. Drive product enhancements and feature development using customer research, data, and continuous feedback.

Communicate product priorities, progress, and responsibilities across teams, internal business units, and external stakeholders. Facilitate design sessions to gather and decompose complex business requirements into detailed, actionable user stories. Support continuous delivery while prioritizing user experience and business outcomes. Required Qualifications Solid background in IT Operations, service management frameworks, and operational efficiency. Proven experience capturing, structuring, and maintaining enterprise knowledge bases and information architecture.

Strong written and verbal communication skills, including the ability to articulate technical concepts to non-technical stakeholders. Familiarity with AI tools, capabilities, and trends, including generative AI, automated knowledge extraction, and predictive analytics. Hands-on experience with Agile methodologies, including Scrum or Kanban. Experience with user story mapping, backlog refinement, and product lifecycle management tools. Ability to leverage user analytics and operational metrics to validate hypotheses and guide product priorities.

Ability to collaborate effectively across business domains and cross-functional teams.

Preferred Qualifications Experience with Jira, Confluence, and other product lifecycle management tools. Exposure to AI-enabled knowledge management and workflow optimization. Experience applying data-driven insights and customer feedback to product enhancements and continuous value delivery. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together.

You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity.

HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an

Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. Owner Product Manager Operations Service Management Management Knowledge Base Architecture