Product Owner - SalesForce CRM

job summary:

seeks an accomplished product management leader with experience and demonstrated success transforming CRM capabilities within commercial operations. Strong innovation, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role.

Additional qualifications are as follows:

Data 360 (Data Cloud)

- Proven success in driving product management capabilities for large-scale CRM implementations.

- 5-7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors

- Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core plat-form), Veeva, and the major and evolving players in the ecosystem.

- Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies).

- Experience being accountable for the operations of product management including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation

- Excellent communication skills with the ability to build stakeholder buy-in and alignment

- Experience in AI-supported product management techniques including LLM sup-ported user-story creation and process mapping

- Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy

location: East Hanover, New Jersey
job type: Contract
salary: $62 - 85 per hour
work hours: 9am to 4pm
education: Bachelors
responsibilities:

- Own and deliver a defined product area: Drive end-to-end delivery for a set of CRM capabilities (e.g., field productivity, customer engage-ment workflows, medical engagement) from discovery through release and hypercare.

- Translate business needs into requirements: Partner with stake-holders to gather, document, and prioritize requirements; define user stories, acceptance criteria, and success measures.

- Manage and refine the backlog: Maintain a healthy backlog (prioritiza-tion, refinement cadence, dependencies, definition of ready/done) aligned to quarterly/PI planning and stakeholder priorities.

- Drive disciplined agile execution: Work with delivery teams to plan, execute, and track work; remove blockers; manage scope trade-offs; and ensure predictable, high-quality releases.

- Improve processes and user experience: Identify pain points in cur-rent workflows and propose enhancements; validate solutions with us-ers; and support change adoption with clear documentation and ena-blement.

- Partner across business and IT: Coordinate with CRM product man-agers, architecture, analytics, privacy/legal, and commercial/medical stakeholders to align on requirements, sequencing, and release readi-ness.

- Ensure governance, privacy, and compliance: Follow established governance processes and support risk assessments to ensure solu-tions meet regulatory, privacy, security, and data standards.

- Mentor and coordinate delivery resources: Provide day-to-day direc-tion to extended team members (e.g., analysts, contractors) and con-tribute to capability building across the product owner community.

- Support change enablement and adoption: Partner with training and communications leads to ensure releases are understood, adopted, and measured; incorporate feedback into iterative improvements.

- Communicate status and outcomes: Provide concise updates on roadmap items, risks, decisions needed, and measurable outcomes to product management leadership and stakeholders.

- Contribute to product strategy and continuous improvement: Bring market/industry insights, user feedback, and performance data to inform roadmap recommendations and operational improvements.

- Maintain platform and domain awareness: Stay current on CRM platforms (e.g., Salesforce, Veeva) and evolving best practices; apply learnings pragmatically within the Novartis ecosystem.

qualifications:

accomplished product management leader with experience and demonstrated success transforming CRM capabilities within commercial operations. Strong innovation, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role.

Additional qualifications are as follows:

- Proven success in driving product management capabilities for large-scale CRM implementations.

- 5-7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors

- Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core plat-form), Veeva, and the major and evolving players in the ecosystem.

- Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies).

- Experience being accountable for the operations of product management including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation

- Excellent communication skills with the ability to build stakeholder buy-in and alignment

- Experience in AI-supported product management techniques including LLM sup-ported user-story creation and process mapping

- Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy

- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions

- Ability to adapt strategies and approaches in a rapidly evolving technological land-scapeLeadership Competencies

Navigate complexity

- Enable impactful and fast decision-making.

- Identify key issues in complex situations, keeping focused on the big picture and adapting and prioritizing during change.

- Demonstrate long term vision by taking a broader view, thinking through indirect consequences and longer-term implications.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.