Who We Are

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

About The Role

Serval is hiring our first dedicated Sales Enablement Lead. As sales headcount grows across AEs, Associate AEs, and frontline managers, we are looking for a leader to accelerate how quickly a new seller becomes productive and how consistently the whole sales team runs our motion.

You will own the full sales enablement scope: aligning sales leadership on a single sales methodology and then embedding it in the operating rhythm, running new hire and ongoing enablement for AEs, operationalizing manager enablement so coaching happens without you in the room, and owning the sales content library and its delivery. You will also partner with leadership to build new entry-level programs that feed our AE bench.

This is a ground-floor build. There is no playbook to inherit, no LMS to maintain, and no curriculum to refresh. You will design the system, earn buy-in from the leaders who have to run it, and collaborate with the field to ensure whether it is working. The right person pairs real methodology and coaching depth with credibility in front of a sales leadership team, program-building instincts, and a bias toward measurable outcomes.

What You’ll Do

• Design and build a scalable sales skill onboarding and ongoing development program for sellers and sales leadership

• Roll out and reinforce a unified sales methodology across the sales team, securing executive sponsorship and defining what is expected at each level to drive adoption

• Build the reinforcement system that embeds methodology and process into manager coaching cadences, deal reviews, pipeline inspection, and forecasting

• Define and measure leading indicators of seller, manager, and team effectiveness

• Partner with Product, Marketing, and other teams to ensure the field receives timely, well-tailored messaging, content, and training on new releases and evolving use cases

• Serve as a trusted advisor to sales leadership on team productivity, coaching effectiveness, and leadership development

• Leverage Serval and other frontier AI tools to deliver personalized, just-in-time training and scale the program beyond in-person engagement

What You’ll Bring

• Direct experience rolling out and reinforcing a sales methodology across a sales team, including training managers to coach to it

• Program management experience, including building enablement programs from the ground up in a fast-growing, ambiguous environment

• Strong presentation and facilitation skills, with experience delivering training or coaching in front of both sellers and executives

• 8+ years of experience in sales enablement, sales leadership development, sales management, or a related customer-facing role within AI/ML or enterprise technology organizations

• A track record of earning buy-in from senior sales leaders and frontline managers, and driving stakeholder alignment with executive audiences

• Strong analytical skills with a data-driven approach to measuring ramp, productivity, and program effectiveness

• Empathy for sellers and sales leaders, with an understanding of the demands of the role and a partnership-oriented approach to conflict and disagreement

• A proactive, resourceful approach, combining strategic vision with a willingness to build and execute hands-on

• Prior frontline sales management experience a strong plus

• Experience at an AI company or high-growth technology organization that has scaled a sales team quickly

• Experience selling into or enabling teams that sell to IT, CIOs, or technical buyers a strong plus

• Experience using or building applications on top of AI tools to automate and personalize training

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.