Cloud Support Engineer

Primary Responsibilities:
Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametric’s Cloud infrastructure supporting 100+ production AWS applications
Administer Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediation
Support day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standards
Monitor support queues and respond to Cloud incidents, service requests, and operational escalations
Support Identity and Access Management across AWS and SaaS platforms
Implement centralized observability and monitoring for supported platforms
Perform Cloud backup and recovery operations for production applications
Assist with implementation and enforcement of Cloud Security policies and guardrails
Create and maintain Terraform Infrastructure-as-Code (IaC) for platform configuration
Support audit and regulatory activities, including evidence collection, control validation, and remediation tracking
Support Parametric’s data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilization
Create and maintain documentation related to cloud operations, support processes, and platform configurations
Mentor junior team members on secure Cloud Operations practices and IaC
Stay current with industry trends and drive continuous improvement in cloud operations
Job Requirements:
AWS Cloud Architect Associate certification or equivalent
3+ years’ hands-on AWS Support experience
6+ years hands-on experience in Information Technology roles
Strong knowledge of Terraform, Python, and source control (Github)
Knowledge of Identity and Access Management technologies and best practices
Experience with Agile methodologies and tooling (Jira)
Familiarity with cross-cloud monitoring solutions (DataDog preferred)
Cloud Incident Management experience and ability to participate in on-call rotation
Experience with backup and recovery tooling (AWS Backup preferred)
Experience working in Linux/UNIX
Strong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team