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Cloud Support Business Analyst with Security Clearance

Dunhill Professional SearchReston, VA🇺🇸United States

Why this role stands out

This role offers a fantastic opportunity to grow your career in cloud support while ensuring the accuracy of vital federal cloud services. You'll thrive here if you have a strong analytical mind, excellent communication skills, and a meticulous approach to validating requests and documentation. Apply today to contribute to a critical federal program and develop your expertise in a dynamic environment.

Quick overview

Salary$22 - $25/hr
SeniorityMid Senior
Employment typeEmployee
Work modeRemote
LocationReston, VA, United States
Microsoft ExcelMicrosoft OfficeMicrosoft PowerPoint

Job description

Cloud Support Business Analyst - Reston, VA (on-site) Dunhill Government Solutions is hiring a Cloud Support Business Analyst to support a federal cloud services program. This is a full-time, on-site role validating cloud account, tenant and service requests and keeping the procedures and training material behind them accurate and current. No security clearance is required.

Responsibilities

  • Manage workstreams supporting the validation of cloud-based requests and approvals for accounts, tenants and other cloud services.
  • Validate prior requests and approvals for cloud-related accounts, tenants and Office 365 services.
  • Review workflow diagrams and knowledge base articles to carry out verifications accurately.
  • Collaborate with and provide operational support to multiple programs so execution stays seamless.
  • Develop and maintain comprehensive program documentation.
  • Update standard operating procedures and technical training guides as needed.
  • Test functionality against requirements and support individual projects and systems in a designated functional area.

Requirements

  • U.S. citizenship.
  • Bachelor's degree, or 2+ years of professional experience.
  • 2+ years with the Microsoft suite - Excel, Outlook, PowerPoint and Teams are essential.
  • Strong verbal and written communication, and the ability to work effectively with both internal and external stakeholders.
  • Able to operate autonomously with minimal supervision; strong attention to detail and organizational skills.
  • Excellent customer service focus, and comfortable in a fast-paced environment.
  • Sound judgment selecting methods to reach a solution, with good analytical and problem-solving skills.
  • Experience working with customers, users and project leads on IT business applications and systems.
  • General understanding of business process configuration and process flows.
  • Must be open to shift work - 12x5 coverage is required, Monday to Friday, 7:00 AM to 7:00 PM.
  • On-site role; telework is not available. Travel is not required.

Compensation: $21.63 to $25.48 per hour, full time, 40 hours per week. Dunhill Government Solutions has placed cleared and public-trust professionals across the federal government for more than 25 years. AI-Powered. Human-Delivered.™ #cjpost

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