Patient Service Representative

• Location: Milwaukee, WI
• Facility: St. Francis Hospital
• Specialty: Multi-specialty
• Schedule: Full-time | Day Shift

• Greet patients and visitors, respond to questions/concerns and direct them to appropriate locations.
• Provide on-going communication with clinical staff regarding patient status.
• Collect and enter all necessary demographic, clinical, billing and insurance information from patients or responsible parties and determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.

Licensure/Certification/Registration:

• Certified BLS Provider credentialed from the American Heart Association (AHA) preferred.

Education:

• High School diploma or equivalent required.
• Previous education in medical terminology strongly preferred.

Work Experience:

• Experience in the job related field preferred.

Additional Preferences: 

• 36 hours a week | Between M-F | 4 days a week | Flex hours between 6:30 AM - 4:30 PM| No weekends or holidays
• Hospital or healthcare experience preferred but not required
• Excellent customer service skills