Incident Management Consultant

Job Title: Incident Management Consultant

Location: Phoenix, AZ

Duration: Fulltime

Job Description:

Primary skills:

• Major Incident Management (MIM) / Incident Command Leadership
• Enterprise Production Support & Operations Management
• Critical Incident Response and Service Restoration
• Observability Platforms (Splunk, Dynatrace, AppDynamics, etc.)
• Executive and Stakeholder Communication Management
• Incident Severity Assessment & Business Impact Analysis
• Major Incident Bridge Management and Coordination
• ITIL Incident Management Processes & Governance
• Root Cause Analysis (RCA) and Post-Incident Reviews
• Escalation Management and Decision-Making Under Pressure
• Cross-Functional Technical Team Coordination
• Site Reliability Engineering (SRE) Concepts and Practices
• Production Technology Operations and Infrastructure Knowledge
• Operational Resiliency and Continuous Improvement
• Service Level Management (SLA/SLO Awareness)
• Automation, Toil Reduction, and Reliability Engineering
• Incident Management & Production Support

Secondary skills:

• Problem Management
• Change Management
• Monitoring & Alerting Tools
• Cloud Infrastructure (AWS, Azure, Google Cloud Platform)
• Application Support and Middleware Technologies
• Audit & Compliance Management
• Business Continuity and Disaster Recovery
• Process Improvement and Operational Excellence
• Technical Documentation and Reporting

Thanks & Regards

Saravanan

DMinds Solutions Inc.