Associate Retail Sales Consultant

The Associate Retail Sales Consultant role is designed to prepare an individual for a position as an outside Retail Sales Consultant. The person in this role will learn about all aspects of the retail sales process. This will include all functions involved with order acquisition and order fulfillment as well as lead management and opportunity recycling.

The Associate Retail Sales Consultant role is designed to prepare the successful candidate for outside sales after 3-12 months (time frame may vary depending on the specific candidate and the availability of sales rep positions). The Associate Retail Sales Consultant will report directly to the Sales Manager, and will spend the majority of his/her time in one of the Window and Door Showrooms. Showroom location may vary and rotating Saturday coverage is required.

Responsibilities/Accountabilities:

• Displays and/or demonstrates product in Showrooms and/or consumer home shows, using samples or catalogs, emphasizing features and benefits of Pella products.

• Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process.

• Qualifies call-in and walk-in customers by using the Consumer Profile sheet to obtain detailed information to set sales appointments for Outside Sales Consultants.

• Completes opportunity recovery phone calls to dead opportunities in an effort to generate sales.

• Inputs and maintains accurate information in lead management software.

• Become proficient in the use of PQM, ACE, Microsoft Outlook, all office equipment and processes related to sales operations.

• Gain experience with field measurement and installation techniques, practices and policies.

• When possible, ride along with sales consultants on appointments and become familiar with the in-home sales process including PQM pricing, use of financing options, use of POT process, and closing techniques.

• Meet company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.

• Maintain a valid driver’s license and comply with the Fleet Safety Policy.

• Must successfully complete the Pella Corp. Professional Sales Training and any local workshops as they become available.

Skills/Knowledge

• Work collaboratively with Pella team members and customers

• Enjoys working in fast-paced environment with a high sense of urgency

• Strong problem-solving skills

• Energized by meeting and engaging new people, skilled networker

• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available

• Seeks out internal experts and utilizes their knowledge

• Adaptable to changing processes and priorities

• Works well without close supervision but always keeps their manager informed.

• Focused on details and follow through

• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B. A.) from four year college or university; or one to three years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Multi-lingual communication skills are a plus.

Professional Skills

Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be articulate, able to give clear instructions, demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers and visitors.

Reasoning Abilities

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written, oral, diagram or schedule form and deal with several abstract and concrete variables

Physical Demands

While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.

The pay for this role is $25/hr., with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.