Head of IT Infrastructure

Tandym Group – New York, NY (Hybrid)

Head of IT Infrastructure 

• We are seeking an experienced and strategic Head of IT Infrastructure to oversee our enterprise technology environment, cybersecurity posture, user support operations, and vendor partnerships. As a mid-sized technical staffing firm, our business relies heavily on seamless cloud operations, secure data workflows, and optimized enterprise software platforms to serve our clients, candidates, and internal teams.
• The Head of IT Infrastructure will lead internal help desk services, manage external Managed Service Providers (MSPs), architect and maintain multi-cloud environments across AWS and Azure, enforce robust cybersecurity frameworks, and drive administration for critical enterprise platforms including Mercury Gate/ATS, Jira, and NetSuite. 

Key Responsibilities 

Enterprise Cybersecurity & Risk Management

• Develop, enforce, and audit company-wide cybersecurity policies, protocols, and compliance standards.
• Manage threat detection, incident response, vulnerability assessments, and security awareness training.
• Ensure strict governance around data privacy, access controls, single sign-on (SSO), and identity management (IAM). 

Cloud Environment Management (AWS & Azure)

• Architect, maintain, and optimize hybrid multi-cloud infrastructure supporting enterprise workloads across AWS and Azure.
• Oversee cloud security, resource provisioning, access permissions, disaster recovery, and data backup strategies.
• Monitor cloud spend, implement cost-optimization techniques, and manage capacity planning. 

Internal Help Desk & MSP Governance

• Direct the internal IT Help Desk team to ensure rapid SLA resolution, high customer satisfaction, and smooth onboarding/offboarding workflows.
• Act as the primary technical point of contact for external Managed Service Providers (MSPs), ensuring strict adherence to contracts, service levels, and infrastructure support.
• Establish standard operating procedures for hardware asset management, software licensing, and endpoint management. 

Corporate Systems Administration

• Oversee system administration, integrations, custom workflows, and permissions for primary enterprise tools:
• Mercury: Support recruitment staffing software workflows, candidate data pipelines, and operational integrations.
• Jira: Manage project tracking, service desk ticketing workflows, permission schemes, and cross-team collaboration spaces.
• NetSuite: Maintain financial system interfaces, user roles, integrations with staffing databases, and compliance logging.
• Evaluate emerging technical staffing technologies and partner platforms to continuously optimize enterprise operations. 

Qualifications & Requirements

• Experience: 8+ years of progressive IT experience, with at least 3–5 years in a leadership role overseeing infrastructure, cloud operations, and vendor management. Experience in technical staffing or professional service firms is highly preferred.
• Cloud Expertise: Hands-on experience with architecture, administration, and security tooling in both AWS and Azure.
• System Expertise: Proven experience managing and integrating enterprise applications, specifically Mercury (or equivalent recruitment staffing systems), Jira, and NetSuite.
• Cybersecurity Standards: Strong working knowledge of frameworks such as SOC 2, NIST, or ISO 27001, along with modern IAM and endpoint detection tools.
• Vendor Management: Track record of successfully managing MSP contracts, vendor selection, and outsourced IT service delivery.
• Leadership & Communication: Strong ability to communicate technical strategies to executive leadership, manage technical staff, and resolve high-urgency operational issues. 

Preferred Certifications

• AWS Certified Solutions Architect or SysOps Administrator
• Microsoft Certified: Azure Administrator or Solutions Architect
• CISSP, CISM, or Security+
• ITIL Foundation Certification