Desktop Engineer

Desktop Engineer

• 6 months contract with potential for permanent placement
• Perth-based role with regular travel to regional and interstate sites
• Prior experience supporting users within the mining industry required

Join a High-Performing Technology Team
Our client is seeking an experienced Desktop Engineer to provide hands-on support across corporate and operational environments. This role offers a mix of BAU support and project-based work, providing the opportunity to work across a broad range of technologies while supporting users across multiple locations throughout Australia. Regular travel to regional sites across Australia, including interstate locations, will be required.

The Role
As the Desktop Engineer, you will be responsible for delivering responsive and reliable IT support, ensuring end users receive a high level of service while contributing to the ongoing improvement of technology services and infrastructure.

Key Responsibilities Include:

• Providing onsite and remote support for end-user devices, applications and workplace technology environments.
• Supporting Microsoft 365 platforms, Windows operating systems and core business applications.
• Travelling to regional and interstate sites to provide onsite technical support and project assistance.
• Deploying, configuring and maintaining devices using Microsoft Intune and Windows Autopilot.
• Diagnosing and resolving hardware, software, peripheral and connectivity-related issues.
• Managing support requests from initial logging through to resolution while maintaining regular communication with stakeholders.
• Administering user accounts, devices and access through Active Directory and associated technologies.
• Working closely with internal teams, vendors and external service providers to resolve technical issues.
• Maintaining accurate records, support documentation and knowledge base articles within the IT service management platform.
• Escalating complex incidents where required while ensuring effective handover and follow-up.
• Assisting with technology refreshes, infrastructure upgrades and broader IT initiatives.
• Identifying opportunities to enhance support processes, improve service delivery and increase operational efficiency.

Skills & Experience Required

• Minimum three years' experience in desktop support, endpoint management or a similar IT support role within the mining industry required.
• Strong background supporting Microsoft Windows environments and Microsoft 365 technologies.
• Hands-on experience with Microsoft Intune, Autopilot and modern endpoint deployment practices.
• Experience administering Active Directory users, groups and devices.
• Solid troubleshooting skills across desktops, laptops, mobile devices, peripherals and workplace technology.
• Good understanding of networking fundamentals and the ability to diagnose common connectivity issues.
• Experience working with ticketing systems and IT service management processes.
• Demonstrated ability to manage multiple priorities and see issues through to completion.
• Strong customer service, communication and stakeholder engagement skills.
• Ability to work independently, travelling to remote and regional locations when required.
• Current Australian driver's licence.

What's on Offer?

• Long-term contract with potential for permanency.
• Varied role combining operational support and project work.
• Opportunity to work with modern workplace technologies and endpoint management tools.
• Supportive team environment with exposure to diverse business operations across Australia.

Interested?
Apply now or contact Anju Ashok on quoting the job reference number for a confidential discussion.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know-we're here to support you.