Project Delivery Lead - Remote

About us

Founded in 2020, the team at The Lookout Way set out to transform the delivery of in-home care by blending cutting-edge technology with deep industry insight. Born from firsthand experience with the challenges facing Aged Care providers, we built the only digital care management platform created by care, for care.

Our flagship platform, Lookout, is an all-in-one SaaS solution that empowers providers and their clients with the tools and visibility needed to deliver high-quality, profitable care. With a strong focus on intuitive design, it connects staff, care workers, and clients through personalised interfaces tailored to each user's role.

About the Role

As our Project Delivery Lead, you won't just be "managing tasks"-you will be the strategic architect behind the end-to-end implementation of the Lookout Care Suite for our largest, most complex customers. You will bridge the gap between technical system architecture and executive-level business goals, ensuring that our partners in the Aged Care and NDIS sectors aren't just installing software, but undergoing a successful digital transformation.

This is a high-visibility role requiring a rare blend of technical depth and "C-suite ready" communication. Your mission is to lead cross-functional teams to deliver best-in-class customer experiences on time and within budget.

The core responsibilities of the role include:

• Define scope, goals, and deliverables for large-scale implementations, managing detailed project plans and budgets.
• Establish deep-rooted relationships with executive leadership and boards, providing high-level governance reporting and proactive risk mitigation.
• Become an expert in the Lookout product ecosystem. You'll translate complex system architecture (APIs, BI tools, and integrations) into sequenced, actionable deliverables.
• Facilitate high-impact workshops and discovery sessions to identify opportunities for operational uplift and value activation.

Do you have what it takes?

You are a big picture thinker who never loses sight of the details. You understand that successful system onboarding is 20% technology and 80% people and process, and you thrive in environments where change needs to be practical, scalable, and well managed across the organisation.

• 5+ years' experience delivering software implementations within mid sized organisations (e.g. SaaS vendors, agencies) leading projects that balance enterprise grade rigor with real world operational constraints.
• Strong understanding of system design and the SDLC, with hands on experience integrating HRIS, Finance, and Payroll systems in organisations where systems, teams, and budgets must work closely together.
• Experience in Aged Care and/or NDIS environments is highly regarded, particularly within providers where regulatory compliance, rostering, clinical delivery, and financial processes intersect daily.
• Highly developed emotional intelligence, with the ability to translate technical concepts into clear, practical language for non technical stakeholders across diverse teams.
• Proven experience managing and delivering projects within defined timeframes, working with cross functional teams where adaptability and collaboration are critical to success.
• Ability to obtain and maintain clear, relevant criminal history checks.
• Unlimited working rights in Australia.

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting.

• A competitive salary package that will recognise your skills and experience.
• You'll work remotely from anywhere in Australia as long as you have a stable internet connection and a comfortable setup. We do have offices throughout the country for face to face contact.
• Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work.
• On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.
• Access to our Sonder program, where you can receive free confidential and professional counselling.
• Parental leave benefits -All caregivers who are eligible for the government's paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.
• Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).

Find out more about The Lookout Way here:

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

We respectfully request no communication from external agencies or recruiters.