Operations Analyst

Role Summary

The Operations Analyst (Loan Servicing Specialist III) supports active loan syndication servicing and complex commercial loan operations. This role processes and validates monetary transactions, maintains loan records, and ensures accurate system boarding and servicing across consumer and commercial loan portfolios. The position requires independent analysis, sound judgment, strong documentation review skills, and effective collaboration with internal business partners and external financial institutions. The analyst also supports quality control, workflow coordination, problem resolution, and staff training.

Responsibilities

• Oversee an assigned commercial loan portfolio and provide backup support across consumer and commercial servicing desks.
• Board new and renewed loans, enter data, validate system records, and service complex commercial loans, including participation loans, borrowing base loans, rate option loans, and letters of credit.
• Analyze loan agreements, credit agreements, commitments, worksheets, and related documentation to determine appropriate system setup and maintenance.
• Process payments and advances, coordinate the distribution or collection of funds, and provide supporting documentation to participant and member banks.
• Calculate interest accruals, balance entries, validate fee income recognition, and perform quality control reviews to support accurate financial reporting.
• Coordinate with Credit Administration and management to appropriately maintain past-due, non-accrual, non-performing, and credit-sensitive loans.
• Research and resolve complex servicing issues, credit disputes, rate change requests, and other internally or externally generated service requests.
• Maintain accurate loan system data and ensure servicing activities comply with applicable policies, procedures, agreements, and regulatory requirements.
• Support daily workflow coordination, processing priorities, department procedures, huddles, and training activities.
• Communicate with internal business partners, clients, member banks, and other financial institutions regarding loan servicing actions and resolutions.

Qualifications

• 3–5 years of experience with active loan syndication servicing.
• Advanced knowledge of loan operations, banking operations, loan policy, and loan servicing systems.
• Experience processing and servicing complex commercial loans, syndicated loans, participation loans, borrowing base loans, rate option loans, or letters of credit.
• Strong ability to interpret complex loan documentation, including loan agreements, credit agreements, commitments, and partner bank requirements.
• Knowledge of federal and state lending guidelines, GAAP, Sarbanes-Oxley, TILA, RESPA, SCRA, FCRA, UDAAP, BSA, and related loan operations regulations.
• Advanced understanding of mathematical calculations, accounting principles, interest accruals, fee income, remittances, and loan system controls.
• Excellent analytical, research, problem-solving, organizational, written, and verbal communication skills.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other office technology.
• Ability to manage changing priorities in a fast-paced, high-volume environment and provide constructive training to personnel at various levels.
• Relevant education, training, certifications, or equivalent practical experience.

Publishing Pay Range: $44.00 - $46.00 Hourly

This position is based in office and requires employee to work on-site.