Business Analyst II / Escalation

Executing a largescale SharePoint retention and migration program driven by OSFI findings related to improper retention practices. With thousands of SharePoint sites globally—and ~1,200 in the U.S.—all sites must be migrated to AvePoint, a SharePointbased platform.

Role Purpose

The Business Analyst IT II serves as the Escalation Lead for the SharePoint Migration Program. This role manages complex issues, escalates noncompliance or delays, coordinates with Record Stewards and Operating Committee representatives, and ensures business units complete required migration and retention tasks.

This position requires polish, professionalism, and comfort engaging with directortoAVPlevel stakeholders who may be balancing competing priorities and multiple enterprise projects.

Key Responsibilities of BG Project Coordinator

Seeking a mid-level supervisory resource to support the BG throughout the project’s duration. This role will coordinate and as needed, execute SharePoint site business admin tasks under the direction of the Record Officer, Record Steward, or their Operating Committee representative. The position combines project coordination with SharePoint admin responsibilities. This individual would coordinate and investigate migration issues, working closely with Operating Committee representatives, Record Officers, and Record Stewards.

• Collect requirements, review plans and documents, and coordinate BG activities 
• Engage Record Stewards and Record Officers (or Delegates) to oversee BG-specific activities and deliverables 
• Coordinate Information and Record Steward efforts for migration/delete assessments 
• Assign BG coordinators to manage tasks and deliverables 
• Facilitate training and engagement for BG resources executing the migration work 
• Follow up with BG employees (such as Information Stewards) assigned to SharePoint tasks
• Notify the BG’s Operating Committee member when management support is needed 
• Monitor and report progress weekly to the EDGO Project Manager

Critical Skills / Must-Haves:

1.       2–4 years of experience, ideally in roles requiring coordination with directorlevel or AVPlevel stakeholders

2.       Strong communication skills — polished, professional, and able to navigate sensitive escalations

3.       SharePoint knowledge — familiarity with site structures, parent/child sites, and basic administration

4.       Advanced Excel skills — workbooks, pivot tables, and reporting automation

5.       Stakeholder management — ability to work with senior business leaders who may be balancing competing priorities

6.       Professionalism and polish — ability to maintain composure and clarity when stakeholders express frustration or push back

7.       Selfmanagement — ability to operate independently within a fastmoving, highvolume project environment

Role Complexity & Expectations

• Information Stewards range from Associate Director to AVP
• High volume of followups and escalations due to competing enterprise projects
• Must be comfortable repeatedly following up with senior leaders who may be overwhelmed or unresponsive
• Must maintain professionalism even when stakeholders express frustration
• Must reinforce that this is a global, topdown compliance initiative with strict deadlines

Top Performer:  A top performer in this role demonstrates:

• Executivelevel communication polish
• Confidence engaging with senior leaders
• Strong followthrough and persistence
• Ability to manage escalations diplomatically
• Advanced Excel and SharePoint capability
• Professionalism under pressure