Billing Analyst

Indotronix was founded in April, 1986 in Poughkeepsie, NY. Today, Indotronix is headquartered in Rochester, NY and is part of the Indotronix Avani Group.The genesis of Indotronix’ initial success was as an IT Consulting Services Supplier to IBM. Since then we have continued to add Fortune 500 clients and awards to our roster and delivered staffing services valued at over $1 billion across industry verticals. Today we are recognized as an invaluable Supplier of IT, Engineering, Clinical, Scientific, Professional resources by our clients., several of whom have retained Indotronix for an average of 10+ years.

Job Title: Billing Analyst I

Location: Lexington KY 40507

Duration: 6 plus months with possible extensions

This is a Hybrid work schedule- Tues - Wed at office.

Pay Rate: $23-$24.30/hr

Essential Functions

• Must be able to work well as a team member, to develop and manage internal relationships, and exercise professional judgement.
• Researches and corrects errors on service orders and customer accounts in CCS.
• Maintains accurate, auditable customer billing records in CCS.
• Helps prepare monthly statistical reports.
• Processes various daily reports in a timely manner.
• Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs.
• Analyze customer account information to calculate and processes billing corrections including rebills and billing adjustments.
• Correct or estimate usage necessary to render an accurate bill.
• Provide accurate information necessary to explain CCS account information to internal and external customers
• Researches accounts and obtains documentation necessary to assist in the company’s response to PSC complaints.
• Closely interacts with internal departments to research and correct identified billing errors.
• Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group.
• Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company.
• Maintains proficient knowledge of the billing and account information contained in CCS.
• Demonstrates excellent problem-solving skills.
• Contact with outside customers related to basic questions may occur.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications - Required Experience

• 2+ years of experience in financial/billing environment or an equivalent combination of education and experience on a year for year basis is
• Proficient with PC word processing and spreadsheet applications (Excel) is required and the ability to analyze data and perform complicated rate calculations with multiple components
• Analytical and problem-solving skills are a must

Preferred Qualifications

• Associate’s degree in Business or other related field preferred.
• Technical Skills: Experience using SAP/CCS system a plus.
• Works with limited assistance and moderate supervision.
• Frequent contact with employees in other departments to exchange information, answer billing questions, etc.
• Effective communication and organizational skills are required.
• The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers.
• Must be able to multitask and take ownership of and resolve problems.

All your information will be kept confidential according to EEO guidelines.