Unified Communications – Solution Architect

Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered
 Hands on experience with Unified Communication Audio, Video technologies and Cisco Networking technologies  
 Lead the planning, securing, and forecasting of Enterprise UC initiatives globally
 Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service
 Define and create a well-organized quality UC system architectures that will promote reliability and ease of maintenance
 Lead the integration and interoperability of UC with multiple applications and platforms
 Provide support and assistance in UC fault isolation and performance management processes as requested
 Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements
 Provide real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on-demand function
 Liaison with internal and external technical resources to define optimum solutions to quality challenges
 Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
 Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services
 Provide training, webinars, whitepapers as necessary to customers and on demand
 Communicate proactively and effectively with customers