Service Delivery Analyst: ITIL & SLA Champion

Northern Beaches Council seeks a Service Delivery Analyst to join the Information & Digital Technology team on a permanent full-time basis (35 hours per week). The role focuses on delivering reliable IT services to the organisation and external customers, while aligning with ITSM and ITIL practices.

You will support the Service Desk, drive performance against SLA/KPI, and participate in IT project work and staff training. A strong customer focus and proactive attitude are essential.