Technical Support Analyst - Detroit, MI

DTS is looking for experienced Technical Support Analyst for our Direct Client position based in Detroit, MI Position Summary: As a key member of the Technology Division s Field Services and Asset Management team, the Contracted Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well-organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.

Minimum Qualifications: Associate s degree in Information Technology, Business Administration, or a related field Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting. Minimum of five (5) years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment. Experience with Apple, HP, Lenovo, and Dell products preferred. Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.

Strong organizational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills to interact with various stakeholders. High attention to detail and commitment to quality. Familiarity with ITSM and ITAM tools and database management. Ability to follow strict procedures and create reports reflecting accurate metrics. Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy. Self-motivated with the ability to work in a fast-moving environment.

Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance. Must own reliable transportation and have valid driver s license.