Business Systems Solutions Manager

Business Systems Solutions Manager

Department: Operations

Employment Type: Full Time

Location: Australia

Reporting To: Kylie Akers

Compensation: $123,077 - $153,846 / year

Description

Sensiba is seeking a strategic and "hands on" Business Systems Solutions Manager to serve as a vital link between our corporate technology stack and our firm's strategic evolution. We are on a journey to simplify our systems and elevate Salesforce from a traditional CRM into a comprehensive CRM+ERP ecosystem, ensuring it serves as the backbone for our firm wide operations.

In this "player coach" role, reporting directly to the Director of Organizational Systems and Change, you will be the advocate for master data management, system governance, and the solution architecture for how corporate technology is implemented and integrated across the firm. You will ensure that our technical foundations are scalable and aligned with our long term vision of an outcome led growth model.

The Role

Your primary mission is to act as the bridge between various stakeholders to ensure our business operating system is aligned and effective. You will collaborate deeply with the Director of Business Insights to ensure data fluidity, and the RevOps team to ensure they are empowered with a high performance sales and marketing machine-all while maintaining firm wide governance.

Crucially, you will collaborate with the Chief Product Officer and their team to execute our technical vision, calling on product engineering support for complex "plumbing" and integrations. This is a business centric role that requires deep technical fluency to manage our cost footprint and ensure our technology investment stays commensurate with our allowable cost per FTE.

Key Responsibilities

• Architectural Strategy & Governance: Advocate for and design the solution architecture for all corporate technology. You will ensure that systems like Salesforce and Sage Intacct interact seamlessly to support our service lines and global regions.
• Technical Vision Execution: Work as an integral part of the technical team, collaborating with the Chief Product Officer and engineering to maintain and evolve our data and systems ecosystem.
• Documentation & Enablement: Create and maintain comprehensive, up to date documentation for all system configurations, business logic, and integration workflows. Establish firm wide standards to ensure platform users are enabled and set up for success within predefined guardrails.
• People Management & Project Oversight: Provide day to day direction and managerial oversight of a small team of employees and contractors engaged on key projects, ensuring alignment with project objectives, adherence to quality standards, and effective coordination with internal teams to deliver outcomes on time and within budget.
• Cross Functional Solutioning: Partner with functional leaders across the firm to ensure our corporate tech stack supports the entire client and employee lifecycle. You will be part of the core team making critical "build vs. buy" decisions.
• Quote to Cash Orchestration: Own the logic that allows data to flow perfectly from a contract to an invoice, revenue recognition template, and billing schedule downstream.
• Integration Strategy: Determine the most effective integration paths, deciding when to utilize out of the box solutions versus bespoke middleware to keep our ecosystem performant and scalable.
• Financial & Operational Stewardship: Act as a "Critical Friend" to the business, monitoring our technology cost footprint and ensuring our systems facilitate the transition from traditional productivity metrics to value based outcomes.
• Master Data Advocacy: Establish and maintain the standards for data integrity and governance, ensuring that our systems provide high fidelity insights for leadership decision making.

Skills, Knowledge and Expertise

• People Leadership: Proven ability to build and lead teams, align talent to business objectives, and create a high performing culture.
• The Holistic Systems Thinker: You look past individual features to see how a change in one system impacts the entire business operating system. You understand that scalability requires a "firm first" mindset.
• The Collaborative Bridge: You are a rapport builder who can translate executive strategy into technical requirements. You navigate the needs of different departments with diplomacy and a focus on aligned outcomes.
• Technically Pragmatic: You enjoy being "hands on" with the stack. You see the value in clean integrations and are eager to contribute to the technical foundations that make great insights possible.

Qualifications & Experience

• Experience: 10+ years in Business Systems, Solutions Architecture, or a similar role, with proven experience managing, directing, and quality assuring the work of individual contributors or Salesforce professionals. Experience in a global Professional Services or B2B environment is highly favorable.
• Leadership: Demonstrates a balance of high emotional intelligence and strategic thinking, with experience managing, mentoring, and developing high performing teams.
• Industry Knowledge: Strong understanding of professional services operations and accounting principles, specifically Bookings vs. Billings vs. Revenue Recognition.
• Global Literacy: Experience understanding how geography and multi entity structures create unique challenges for business operations and system configurations.

Technical Proficiency

• Salesforce (Required): Deep hands on experience in the Salesforce ecosystem is essential. A Salesforce Administrator Certification is required (Advanced Admin, Platform App Builder, or Architect track certifications are highly advantageous).
• Sage Intacct: Experience with Sage Intacct or equivalent financial systems is highly favorable.
• System Ecosystems: Proven ability to manage and integrate corporate platforms including HRIS, Collaboration tools, and financial systems.
• Education: Bachelor's degree in Business, Accounting, Finance, or a related field is preferred; a degree in IT or Technology is also welcomed.

Compensation & Benefits

This role offers a competitive base salary along with a comprehensive benefits package. Salary ranges for Australia based positions are determined by geographic location and reflect the cost of labor in that area. The anticipated salary ranges for this position are outlined below and are subject to change:

• Australia: $123,077 - $153,846 AUD + Superannuation

Benefits include:

• Retirement & Financial Planning Support - 401(k) with match, financial wellness programs.
• Generous Paid Time Off - Vacation, sick time, holidays, parental leave and volunteer days.
• Flexible Work Arrangements - Hybrid or remote options, flexible hours.
• Performance Based Bonus - Recognition for your contributions through discretionary bonuses.
• Professional Development Opportunities - Tuition reimbursement, certifications, mentorship.
• Career Growth & Internal Mobility - Clear paths for advancement and role transitions.
• Inclusive & Supportive Culture - DEI initiatives, employee resource groups, wellness programs.