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Practice Manager - Implementation Services

VeevaMassachusetts - Boston🇺🇸United StatesPosted Aug 22, 2025

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeRemote
LocationMassachusetts - Boston, United States
Posted1 year ago
CRMCustomer SuccessVault

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we implement the agentic CRM for Life Sciences. Vault CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product leverages AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships.
Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a practice manager, you lead a team that excels in software implementation delivery.
Managing with a focus on operational excellence includes:
  • Ensuring customer and employee success
  • Leading through hands-on and strategic initiatives
  • Cultivating a positive and productive environment
  • Driving new practices to support implementation excellence
  • Use AI innovatively to support engagement delivery
  • Partnering with global and cross-functional teams to provide the best outcomes
Are you ready to leverage your leadership to help our customers bring innovative new therapies to patients worldwide, with speed?
This is a remote, US-based, position with required travel.

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