Business Development Manager

As a Business Development Manager, you will be responsible for maximizing the total revenue potential for Hyatt Centric Melbourne with a focus on acquiring new business and retaining and developing existing business. This role requires a proactive sales approach, effective inter departmental teamwork, and a strong understanding of the MICE, meetings and groups segments.

Key Responsibilities

• Proactively generate new business opportunities through market engagement, networking, industry events, and strong client relationships.
• Deliver revenue growth for MICE, meetings, and groups segments.
• Manage and grow key accounts, agents, and client relationships to maximise conversion and long term revenue opportunities.
• Partner closely with Revenue Management, Operations, and Hotel leadership teams to optimise pricing, availability, and overall commercial performance.
• Ensure fast and high quality response to all enquiries, including delivery of proposals and contracts within 24 hours.
• Identify opportunities to improve conversion, revenue performance, and customer experience through insights, feedback, and market trends.
• Represent Hyatt Centric Melbourne in the market at industry events and trade shows.
• Conduct site inspections, and external sales calls.
• Plan and undertake entertainment for potentially productive accounts.
• Achieve established monthly personal plan targets set in conjunction with the Director of Sales and Marketing.
• Assist sales colleagues where required with account management and demonstrating Hyatt's selling techniques.
• Ensure all reports and correspondence are completed accurately and punctually.

Qualifications

• Minimum 3 years' experience in hotel sales, business development, or conference/meetings & events.
• Proven experience managing client accounts and driving revenue growth.
• Strong understanding of the Meetings & Groups/MICE segment.
• Strong attention to detail, exceptional organisational and time management skills.
• Strategic thinking to utilising the hotel space effectively.
• Goal driven with proven experience in achieving sales targets, acquiring and retaining business.
• Excellent interpersonal and communication skills used to build effective relationships with all stakeholders.

Benefits

• Complimentary and discounted accommodation across Hyatt Hotels worldwide.
• Flexible work attire - no stuffy suits.
• Hybrid model of work; on site (4 days) and from home (1 day).
• Free use of hotel gym facilities.
• Complimentary barista coffee daily.
• Discounted dining in Level 25 Restaurant and Bar.
• Investment in career development through training, opportunities and mentorship.
• Complimentary laundry for work related items.