Mobile Device Management (MDM) Administrator – Knox

Job Title: Mobile Device Management (MDM)-(EMM/Knox Admin)
Location : Plano, TX
Duration : 12+ Months

Work Hours: 09:00 ~ 18:00 CST
We are seeking an EMM Administrator to manage and operate an enterprise mobility management platform based on Knox Manage for a large enterprise client. The role owns day-to-day platform administration, device policy and application lifecycle management, and pre-production validation of new devices and OS releases, while serving as the Tier 2 point of escalation for mobile device issues. The ideal candidate combines hands-on Android Enterprise expertise with strong operational discipline and clear communication with both technical and business stakeholders.

Key Responsibilities
Administer the Knox Manage platform, including directory (user/group) synchronization, admin RBAC, license utilization, and service integrations (Managed Google Play, certificates).
Configure and maintain device policies, profiles, and compliance rules (password, encryption, restrictions, Wi-Fi/VPN/Email); monitor and remediate non-compliant devices.
Manage the device lifecycle: enrollment (KME / Android Enterprise), remote lock/wipe for lost or departing-user devices, and inactive device decommissioning.
Deploy and maintain public, third-party SaaS, and in-house mobile applications, including target groups, version updates, and managed app configuration.
Validate compatibility of new device models, Android OS/One UI upgrades, Knox Manage releases, and new features (COPE, Knox Guard, DeX) before production rollout.
Troubleshoot device, OS, and app incidents as Tier 2; escalate to Knox/vendor support and drive issues to resolution with RCA and KB updates.
Follow change management procedures; prepare the monthly operations report and maintain SOPs and configuration baseline documentation.

Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
3+ years of experience administering an enterprise EMM/MDM/UEM solution (Knox Manage, Microsoft Intune, VMware Workspace ONE, MobileIron/Ivanti, or similar).
Hands-on experience with Android Enterprise (Work Profile, Fully Managed, COPE) and Managed Google Play app deployment.
Working knowledge of Active Directory / Entra ID integration, certificate-based authentication, and Wi-Fi/VPN profile configuration.
Experience in an ITIL-based support environment (incident, problem, and change management) using a ticketing system such as Salesforce.
Strong written and verbal communication skills in English; ability to produce clear reports and documentation.
Ability to work on-site and occasionally outside business hours for maintenance windows or critical incidents.

Preferred Qualifications:
Direct experience with the Samsung Knox suite (Knox Manage, Knox Mobile Enrollment, Knox Guard, Knox Service Plugin).
Certifications such as Samsung Knox Certified, Microsoft MD-102, CompTIA Mobility+/Security+, or ITIL 4 Foundation.
Experience supporting large global enterprise environment.