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Avaya Support Engineer - Jackson, MS (On Site)

Anveta IncMoss Point, MS🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationMoss Point, MS, United States
Python

Job description

Role: Avaya Support Engineer

Location: Jackson, MS (On Site)

Duration: 6+ Months

Mode of Interview: Teams

Position Description and Job Skill Set

Common work tasks include:

  • Assist with configuration and installation of new Avaya systems
  • Check health of Avaya environment including trunking and adjunct systems
  • Work trouble and programming tickets
  • Acting as tier III support for more complicated troubles
  • Work with Telecom providers to address circuit issues
  • Deployment of new products and technologies in the Avaya portfolio

Required Skills/Experience

Candidates must possess:

Minimum of 15 years of experience with Avaya systems

Experience with the following Avaya products:

  • Communication Manager 7.1.3
  • Session Manager 7.1.3
  • Call Management System R18

Experience with the following equipment:

  • Avaya G650/450/430s
  • Spira SBCs
  • In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
  • Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

  • Be able to communicate with vendors and customers in a professional manner
  • Create accurate documentation for user consumption on new products and services that are rolled out
  • Train junior level staff on Avaya technologies

Preferred/Not Required

Preference will be given to candidates that possess the following:

  • Broadsoft Hosted VoIP products
  • Ability to automate routine tasks via python scripting

Please share resume to Shameer AT anveta DOT com

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