Data Analyst

RESPONSIBILITIES

Kforce has a client that is seeking a hybrid Data Analyst to join their team.

Summary

The individual is a data-minded analyst who can validate information, spot inconsistencies, and translate findings into meaningful business insights. This person should be comfortable working with evolving requirements, reviewing call and CRM data, and helping business leaders build trust in newly implemented AI and reporting capabilities. While specific platform experience is helpful, the strongest candidates will bring curiosity, strong SQL ability, attention to detail, and the ability to tell a clear story with data.

Responsibilities

• Validating sentiment analysis results generated by the AI platform
• Reviewing call recordings against transcripts to ensure accuracy
• Confirming proper tagging and categorization of customer interactions
• Verifying Salesforce and call record integrations
• Reviewing potential PII exposure within transcripts
• Assessing quality scoring and coaching metrics generated from call data
• Serving as a quality assurance layer for newly implemented AI and reporting capabilities

REQUIREMENTS

Preferred Technical Skills:

• SQL
• Cisco experience
• Salesforce experience
• Snowflake experience

Additional Desired Experience

• Data Analytics
• Business Analysis
• BI/Reporting
• Dashboard Development
• Customer Insights
• Contact Center Analytics
• KPI Development
• Storytelling with Dat

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.