Applications Administrator (Limited-Term)

The salary range for this position is $103,396.80 - $139,588.80 annually. The maximum starting salary offer for this position is $121,492.80, which reflects the midpoint of the posted range.

Southern California Association of Governments (SCAG) is seeking an Applications Administrator (Limited-Term) to maintain reliable enterprise business applications and provide technical support as the agency transitions to a new Enterprise Resource Planning (ERP) system. This role focuses on administering, configuring, maintaining, and supporting Microsoft Dynamics GP, WorkPlace, Finance Management System (FMS), Power BI, and other enterprise applications. The Applications Administrator will independently handle assignments of moderate complexity, including troubleshooting application issues, supporting updates and maintenance, creating and modifying reports, and maintaining accurate technical documentation, with guidance from senior staff on more complex matters. Strong analytical thinking, technical problem solving, and attention to detail are essential to understanding system configurations, SQL queries, and data relationships before making changes. If you are a technically skilled professional who enjoys supporting users and improving business applications in a collaborative environment, this may be the position for you!

The Enterprise Applications and Solutions Department is responsible for many of SCAG's core technology systems and is involved in multiple SCAG initiatives. The team develops, manages, tests, supports, maintains, and consults on applications including region shaping metropolitan planning systems, operationally focused finance and support systems, and public facing information sharing systems. Some of the current applications and technologies used include Microsoft Great Plains (GP), WorkPlace, Enterprise BI, Microsoft CRM, custom Inter-Government Review (IGR), custom Finance Management Systems (FMS), Microsoft Dynamics 365, ESRI ArcGIS, ArcGIS Online, ServiceNow, Microsoft SQL Server, SQL Server Reporting Services (SSRS), Power BI Report Server, and SQL Server Integration Services (SSIS).

WHO WE ARE

As a mission-driven organization, SCAG is committed to attracting and retaining talent who embody SCAG’s values. SCAG's workforce is passionate and committed to innovation that improves the quality of life for all Southern Californians. When you join SCAG, you can expect a culture where collaboration and teamwork is fostered.

As part of our Work@SCAG policy, employees are eligible for two work models: in-office and hybrid. Eligibility for these models will depend on the department, position, responsibilities, and duties, as determined by management. All work models require employees to reside within the SCAG region. This position is expected to follow the hybrid model and be in the Downtown Los Angeles office 2 days per week.

WHAT WE BELIEVE

MISSIONTo foster innovative regional solutions that improve the lives of Southern Californians through inclusive collaboration, visionary planning, regional advocacy, information sharing, and promoting best practices.

VISION

Southern California's Catalyst for a Brighter Future.

SCAG CORE VALUES

• Be Open: Be accessible, candid, collaborative and transparent in the work we do.
• Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
• Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
• Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
• Cultivate Belonging: Embrace differences, foster equity, champion inclusion, and empower all.

In this role you can expect to:

• Administer, maintain, and support Microsoft Dynamics GP, WorkPlace, FMS, Power BI, and other assigned enterprise applications.

• Provide technical support to end users by investigating reported problems, replicating issues, reviewing system behavior and data, and resolving or coordinating resolution of incidents and service requests.
• Identify root causes of recurring application issues and recommend corrective actions and preventive improvements.
• Review and understand existing SQL queries, including their underlying logic and data relationships, before modifying or troubleshooting them.
• Create, modify, maintain, and validate reports and dashboards to support business reporting and operational needs.
• Support application upgrades, patches, configuration changes, testing, and deployments in accordance with established change management procedures.
• Monitor application performance and availability, investigate issues, and coordinate timely resolution with senior staff, vendors, or consultants.
• Review business requirements and workflows to identify opportunities for application enhancements and process improvements.
• Create and maintain accurate application documentation, including system configurations, technical procedures, user guides, knowledge articles, and troubleshooting instructions.
• Collaborate with technical staff, business users, and vendors to resolve application, integration, and data issues, seeking senior staff guidance on complex matters.
• Perform other duties as assigned.

What you'll bring to this role:

A typical way to obtain the required qualifications would be with 3 years’ experience working with supported configurable applications and a bachelor’s degree in a relevant field.

Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities may also be considered.

We'll be a great match if you also have:

• Experience administering, maintaining, and supporting enterprise business applications, particularly Microsoft Dynamics GP and related financial systems.
• Working knowledge of Microsoft SQL Server, including the ability to review and understand existing SQL queries, their underlying logic, and data relationships before modifying or troubleshooting them.
• Experience creating, modifying, and validating reports and dashboards using Power BI, SSRS, or similar reporting tools.
• Knowledge of Power BI Service, including publishing reports, managing workspaces and access, and monitoring scheduled refreshes.
• Familiarity with application lifecycle management, system configuration, application updates, testing, and change management practices.
• Experience reviewing or troubleshooting SQL stored procedures, SSIS packages, or data integration processes.
• Strong analytical thinking and technical problem-solving skills, including the ability to investigate application issues, identify root causes, and assess the effects of proposed changes.
• Exceptional attention to detail when reviewing configurations, testing application updates, validating report results, and maintaining documentation.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for nontechnical stakeholders.
• Strong organization, time management, and collaboration skills to prioritize support requests and coordinate with business users, technical staff, and vendors.
• Ability to learn new applications, understand business workflows, and recommend process improvements.

Supplemental Information

Please note, this posting will remain open until December 3, 2026, with the first application review taking place on November 19, 2026. Interested applicants are strongly encouraged to apply prior to that date. We anticipate interviews for this position will be held in five weeks.