Senior Manager, Data Center Operations

Who are we?

Equinix is the world's digital infrastructure company , shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary:

The EasternCluster Senior Manager oversee4retails and 1 hyperscale sites(IBX)which are criticalto operationsofourAustralianbusinessandalsoour customers.

Performance byadvancingour companypriorities and maximizing value through effectiveuseof company resourcesisa must. TheCampusLead sets direction,anticipateschangeand adapts to complexities to meetcompany andcustomer expectations, including financial, service SLAs and the safety of our people.

Key responsibilities:

• Plans and delegates effectively to Managers and Supervisors (BR1, CA1, SY6, SY7, SY9
• Mentors, trains and empowers leadershipteamto prioritize workloadand manage risks
• Manages a team of Data Center leaders responsible for the 24/7 operational oversite and direction ofCampusencompassing both technical and engineering disciplines
• Communicates importance of working safely, effectively and with high regard to human error avoidance
• Manages budgets, and implements resources to complete projects and maintenance within the Data CenterCampus
• Leads the teams to ensure completion to Equinix'srequiredstandards, KPI's and SLA's
• Ensures correct processes are followed and all documentation is complete
• Collaborates with leaders on broad-scale Regional and Global projects that have an impact on the business,working withcross-functionalteams,including Business Partners (Finance, IT, P&L) and general contractors (e.g., looking atlargebidsandprojects with high visibilityand greaterrisk)
• Communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidents
• Makesrecommendations for incident resolution
• Provides collaborative relationships with customers, and customer support teams
• Display a Customer Centric mindset and ability to handle customer escalations
• Leads, manages, recruits, and develops staff across multiple Data Centers
• Actively contributes to and is a member of the AustralianOperations Leadership Team and AustralianRisk Council (ARC).

Qualifications, key skills and attributes:

• Multi-site and/or large team leadership experience in Critical Environments
• Demonstratedexperience in Leadership / Management roleswithin a complex org structure
• Diploma / Degree in Engineering or related industry field or relevant certifications and experience
• Deep understanding ofEquinixinfrastructure or related critical environmentsacross retail and hyperscale functions
• Dedication to deliveringa greatcustomer experienceand Effective presentation skills
• Experienced with budget management (headcount, capital, and expense management)
• Deepunderstandingofdesign documents, contracts, and technical information
• Excellent verbal and written communication skills
• Overtly collaborative and team-oriented mindset foraccomplishingcomplex goals
• High technical knowledge of computer software use (Microsoft applications & Email etc.)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.