Fire Rescue Systems Trainer | £40-£50K

Emergency Response System Specialist

Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire

This is a fantastic experience to evolve a new role and make it your own. Due to continued growth, our client is looking for an application support specialist to support our customers and contribute to service excellence as primary point of contact for their client's Emergency Response Solution.

This role has a major emphasis on training, train the trainer but also proving 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users.

Some of the Key Responsibilities

Act as key interface between customers, technical teams, and product team providing Functional Support Incident Management

Design and deliver training sessions (remote and on-site)

Adapt training content to different user profiles

Produce user guides and procedures

Analyse and qualify functional incidents

Identify root causes and propose appropriate solutions

Support users in resolving issues

Assist users in configuring the solution to their specific needs

Identify recurring issues

Propose product and process improvements

What You'll Need:

Excellent communication and customer-facing skills

Strong Training and documentation skills

Analytical and structured mindset

Autonomous with strong team spirit

Organised with good prioritisation skills

Curious and interested in technology

Experience in a critical operational environment ideally

Experience with Emergency Response or operational management systems is a plus

SQL knowledge is a plus (or willing to learn)

Good knowledge of Windows environments (or willing to learn)

What You'll Get:

Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development.

If you want a role that really makes a difference we'd love to hear from you!

- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.