Manager of NCM Market Strategy and Operations

Responsible for implementing, executing, and measuring NCM Market Strategy & Operation initiatives across the Caesars Entertainment enterprise. Will work collaboratively with property casino marketers and operators to ensure effective execution of NCM strategies. Will lead, coach, and support the Independent Rep network.

Proactively reviews NCM business operations and market trends to identify opportunities and risks. Serves as a strategic consulting resource for on-property NCM Leadership, providing insights and recommendations to optimize performance. Directly supports the Directors of NCM Market Strategy & Operations to ensure alignment with enterprise objectives and standards.

• Will lead in tracking customer commitments and deliverables, defining data trends, and recommending changes to make meaningful process improvements.
• Executing implementation and adoption of all new initiatives and policies involving the Independent Rep network.
• Ensures Independent Agent utilization of tools, programs, and guidelines are adhered to consistently across the enterprise.
• Assists in standardizing NCM processes by establishing sound criteria and enforcing guidelines.
• Identify new opportunities via tools and capabilities such as Mass Email & Caesars Rewards Mobile App Marketing, and Total Rep usage to drive revenue.
• Works with leaders in creating strategy to support property NCM initiatives.
• Supports Independent Rep-level training initiatives to ensure team members are confident and proficient in utilizing all tools and systems effectively.
• Assists in identifying new reps for CET to increase NCM footprint and revenue.
• Administrative support with NCM contracts and licenses for the enterprise.
• Position requires travel as needed to support business objectives and property engagements.
• Build and strengthen relationships with the Independent Rep network by establishing effective communication channels and providing ongoing support.
• Assists with various tasks and initiatives to support the Directors of NCM.

• 3+ years of marketing experience; deep understanding of finance and drivers of performance
• College degree or equivalent experience preferred
• Must have three to five years of successful experience in casinos/hotels, customer service or host experience (Experience with luxury brands preferred)
• Excellent interpersonal communication, problem solving, leadership and analytical skills required
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
• Strategic problem-solving skills, yet comfortable overseeing day-to-day activities
• Must be a proactive change agent
• Knowledge and experience with Microsoft programs: Excel, Access, and PowerPoint preferred
• Must be able to travel at least 25% of the time
• Must be able to acquire gaming licenses and TAM card in Nevada

ADDITIONAL REQUIREMENTS

• Thrive in a fast-paced, deadline-driven environment managing multiple projects and changing priorities.
• Collaborate effectively in a team-oriented, interdependent workplace built on accountability, flexibility, and support.
• Adapt quickly to last-minute requests and evolving business needs.
• Embrace constructive feedback and revisions with a professional, solutions-focused mindset.
• Contribute to delivering high-quality results and the best possible outcomes for business partners and properties.