Why This Role Stands Out
This role offers a fantastic opportunity to deepen your technical expertise and grow within a reputable technology company, directly impacting customer satisfaction. You'll thrive here if you're a proactive problem-solver who enjoys collaborative environments and is eager to take on diverse technical challenges. Apply now to join a dedicated team and advance your career!
Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
AL, United States
Posted
13 hours ago
Job Description
- Reports to the Director of Operations.
- Fulfills tasks based on direct manager assignment
- Deploys Company's Customer Support activities: Assists in the response to customer technical queries and service calls to the Customer Support.
- Answers customer queries to support telephone out of office hours as and when required.
- Plans, manages and performs version upgrades, on site and remotely.
- Be available for On-call support on rotation, evening, weekends and holidays as necessary
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