Electronic Parts Catalog Specialist (EPC)

Job Description

Join our Team as an Electronic Parts Catalog Specialist!

The Role:

We are seeking a detail-oriented and customer-focused Electronic Parts Catalog Specialist who brings accuracy, organization, and a strong service mindset to the table. In this role, you will support the Parts Department's commitment to delivering a high level of service to both internal and external customers.

You will be responsible for inputting new product launch information into the TICO Catalog System to support part confirmation and ordering, which directly populates the Electronic Parts Catalog (EPC). You'll also process Toyota Special Design Requests and Engineering Change Instructions for material handling equipment, ensuring catalog accuracy and reliability. If you take pride in precision, enjoy structured work, and understand the impact accurate data has on customer experience, this role may be for you! If you enjoy the opportunity to contribute meaningfully to operational excellence - apply!

What You'll Be Doing:

• Participate in the creation of the EPC for regionally designed forklifts, including drawings and parts lists in a standardized format.
• Update the EPC with Engineering Change Instructions released by Engineering.
• Process and update Toyota Special Design Requests, including historical requests as required.
• Identify and correct catalog errors reported by Toyota Dealers or the Quality team to ensure data integrity.
• Contribute to team success by maintaining accuracy, reliability, and alignment with company core values.
• Support additional duties and department initiatives as assigned.

What We're Looking For:

• 2 + years of data-driven customer service experience
• Proficiency in Microsoft Office with strong Excel skills
• Excellent attention to detail and ability to work within structured processes
• Ability to work effectively in a supervised task-driven environment

What Sets You Apart:

• College degree
• Knowledge of industrial and material handling equipment
• Experience working with catalog systems, parts, operations or structured data environments
• Demonstrated commitment to quality and continuous improvement
• Strong collaboration skills and a customer-focused mindset

Where and When You'll Work:

• Enjoy the best of both worlds with a hybrid schedule-collaborate in person at our Columbus, IN office 3 days a week and work remotely 2 days a week.
• Typical first shift hours, Monday through Friday.

What Your Total Compensation & Benefits Package will look like:

Salary - $40,210 - $72,545 per year. Compensation depends on the selected candidate's education and experience.

World Class Benefits:

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here:

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