Recently postedTechnology

IT Support Specialist

Computer Enterprises, Inc.Columbia, SC🇺🇸United States

Why this role stands out

This hybrid IT Support Specialist role at Computer Enterprises, Inc. offers a fantastic opportunity to enhance your technical skills in a dynamic environment with potential for long-term conversion. You will thrive if you enjoy problem-solving and maintaining critical infrastructure, and the competitive hourly pay of $29.50 makes this an excellent chance to grow your career. Apply today to explore this exciting path!

Quick overview

Salary$30/hr

SeniorityMid Senior

Work modeHybrid

LocationColumbia, SC, United States

Active DirectoryPowerShellPythonPower BI

Job description

IT Support Specialist
Location: Columbia, SC 29219
Pay: $29.50 /hour + optional medical, dental, vision, 401(k) match

Overview
Maintain workstation/server infrastructure standards. Deploy infrastructure software to clients. Monitor devices for deviation and address issues promptly and appropriately. Administer and maintain tools for software delivery and remote management.

Key Responsibilities

Administer and deploy infrastructure software to clients including new builds, master files, upgrades, and patches. Record, verify, and coordinate customer requests to ensure appropriate distribution. Establish and follow all related processes such as email notifications and alerts.
Install, configure, and maintain infrastructure software in support of business processing requirements. Develop, compile, test, debug, document, and maintain custom scripts and utilities. Create comprehensive test plans based on configurations and other specifications. Ensure data/media recoverability by implementing a schedule of system backups and database archive operations.
Perform monitoring/maintenance activities of the workstation/server environment and tune the system to achieve optimum performance levels. Find and troubleshoot problems before they become issues to the user and act as a higher-level support for help desk for certain problems. May consult with senior peers on certain projects.
Develop and maintain custom integration solutions. Establish standard configuration for software packages. Manage/maintain administrative tools for software delivery and remote management.
Ensure continuity with system software licensing and maintenance agreements. Conduct routine hardware and software audits of workstations and servers to ensure compliance with the organization’s established standards, policies, and configuration guidelines.
Develop and maintain a comprehensive infrastructure software configuration database/library of all supporting documentation. Maintain growth statistics, space forecasts, tape libraries, and software and hardware inventories.

Required Skills

Able to communicate with system users to identify, explain, and resolve problems.
Solid understanding of client/server relationships to identify problem sources concerning system operations.
Strong organizational skills.
A+ Certification (Highly Preferred)
Strong Windows Workstation OS, Active Directory, and Group Policy experience
PowerShell and/or Python skills
Strong PC hardware and troubleshooting expertise
Intune, MDM, and Entra ID knowledge
BigFix and/or SCCM/ECM experience
Good documentation and technical writing skills
Ability to work in a fast-paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Required Education

Bachelor's degree in CS, IT or other job related degree, or 4 yrs of job related work experience, or 2 yrs of job related experience plus an associate’s degree in CS, IT or other job related degree

Preferred Skills